Nkwado Multi-Channel na Macro/Template Management

Uru:

• Ikike imeghari otu ngwọta ahụ na email, nkata ndụ na ọwa mgbasa ozi
• Ikike imepụta ọba akwụkwọ nwere ike ịmegharị, macro (nzaghachi) agbanwe
• Ikike ịmepụta ọwa, ogologo na ụkpụrụ dị iche iche site na otu nzaghachi isi mmalite

Onye ahịa ọgbara ọhụrụ anaghị agwa gị okwu n'otu ebe. Otu ajụjụ "otu esi eweghachi" na-abịa site na ozi-e otu ụbọchị, nkata ndụ na-esote ụbọchị, okwu Instagram na ngwụcha izu, na mgbe ụfọdụ nyocha ụlọ ahịa otu kpakpando. Ọwa ọ bụla nwere iwu nke ya: email nwere ike ịdị ogologo na usoro; mkparịta ụka kwesịrị ịdị mkpụmkpụ na ngwa ngwa; Ebe ọ bụ na mgbasa ozi ọha na eze na-emeghe nye onye ọ bụla, ọ kwesịrị ịbụ ma nkenke na aha ọma. Tapawa otu ederede ebe niile na-emebi ahụmịhe ahụ.

Enwekwara ihe a na-akpọ macros: ndebiri nzaghachi akwadoro, nke enwere ike ịmegharị maka ajụjụ nkịtị (a na-akpọ "macro" ma ọ bụ "zaghachi echekwara" na ngwanrọ nkwado dịka Zendesk, Freshdesk, Intercom). Ọbá akwụkwọ nnukwu nnukwu na-ekwukarị ihe ruru 70% nke ajụjụ otu ugboro ugboro. Ọgụgụ isi (AI) na-eme ihe abụọ ebe a: imeghari otu “nzaghachi isi mmalite” na ọwa dị iche iche na imepụta mgbanwe, macros nwere ike iji. N'ime nkeji a, anyị ga-ewepụta usoro nzaghachi ọwa na-agbanwe agbanwe.

Mara: Macros na-echekwa oge, mana mgbe ezigara ya kpuru ìsì, azịza na-ezighi ezi na-agara onye ahịa na-ezighi ezi. Ekwesịrị iji nnukwu macro ọ bụla hụ na ọ dabara ajụjụ onye ahịa tupu ezipụ ya.

Omume nke ọwa

ọwa

ogologo

ụda

nlebara anya pụrụ iche

Email

ọkara-ogologo

formal-ekpo ọkụ

Aha isiokwu, mbinye aka, ngwọta zuru oke n'otu ozi

nkata ndụ

mkpirisi, kewaa

Enyi na enyi, ngwa ngwa

Oge okwu, otu nzọụkwụ, otu ozi

Mgbasa ozi ọha (ọha)

dị mkpụmkpụ

nwayọọ, kpachara anya

Aha ọma; bugharịa nkọwa ahụ gaa na ozi nzuzo (DM)

Ihe ndetu ekwentị/ nchịkọta

ihe site na ihe

na-anọpụ iche

Idozi anya ịdekọ

Esemokwu ndị a abụghị ihe ịchọ mma: ịkwanye ogologo ozi ịntanetị n'ime nkata ga-eme ka onye ahịa na-echere; Ịrịọ maka data nkeonwe na mgbasa ozi ọha bụ mmebi nzuzo ọha.

Nzọụkwụ site nzọụkwụ: Otutu ọwa site na otu isi mmalite

1. Pịnye nzaghachi isi mmalite. Dee ngwọta zuru oke na nke ziri ezi maka nsogbu ahụ otu ugboro, n'agbanyeghị ọwa.
2. Họrọ ọwa. Kedu ọwa ị na-emegharị ya?
3. Gbanwee ogologo na ụda. Mkpụkọta na kewaa maka mkparịta ụka; Mezue ma tinye mbinye aka maka email.
4. Tinye nzacha nzuzo. Bugharịa nkọwa nkeonwe / akaụntụ gaa na ozi nzuzo na ọwa ọha.
5. Kaa akara n'ụdị mgbanwe. Tụgharịa ya ka ọ bụrụ nnukwu macro nwere ebe nchekwa dịka {{name}}, {{order_no}}.
6. Tinye ya n'ọbá akwụkwọ. Kpọọ nnukwu macro akwadoro wee mee ka ọ dịrị ndị otu.

Mkpesa enwere ike i copyomi

Ngwa ngwa ngwa na-emegharị otu isi iyi na ọwa atọ:

Megharịa nzaghachi isi mmalite ndị a na ọwa atọ na-agbanweghị ihe pụtara na ozi ọnụọgụ:1) EMAIL: isiokwu isiokwu + mmeghe dị mma + ngwọta zuru oke + mbinye aka. Ogologo ogologo.2) Mkparịta ụka LIVE: Kewaa n'ime ozi ederede 2-3, na mkparịta ụka mkparịta ụka, otu nzọụkwụ n'otu oge.3) SOCIAL MEDIA (ọha): ahịrịokwu 2 ma ọ bụ obere, nkwanye ùgwù; Ajụla maka nkọwa akaụntụ, kwuo "anyị na-edegara gị akwụkwọ ozi nzuzo maka nkọwa". Nzaghachi isi mmalite: {{source_reply }}

Ngwa ngwa nke na-emepụta nnukwu macro na-agbanwe agbanwe:

Dee nnukwu nkwado enwere ike iji maka isiokwu na-esote. Mee ka ebe ọ bụla bụrụ kpọmkwem maka onye ahụ/nye iwu {{ variable }} ebe nchekwa (dịka {{name}}, {{order_number}}, {{date}}). N'ọgwụgwụ nnukwu macro, tinye obere ndepụta nke mgbanwe dị mkpa ka ejupụta. Isiokwu: {{ ma ọ bụ. ngosi igbu oge mbupu }} Ụda: ọkụ, dị mfe, dabere na ngwọta.

Ngwa ngwa na-elele ma nnukwu uru ọ dabara maka onye ahịa a:

N'okpuru bụ nnukwu mkpọ na ozi ndị ahịa. Macro ọ dabara na ozi a n'ezie? Ọ bụrụ na ọ dabara, kwuo "kwesịrị ekwesị". Ọ bụrụ na ọ bụghị, gwa m n'otu ahịrịokwu mgbe ọ na-adabaghị ma nye macro dabara na ọnọdụ a.Macro: {{ macro }} Ozi ndị ahịa: {{ ozi }}

Nzaghachi dị mkpirikpi na-emetụta aha ọma maka mgbasa ozi ọha:

Zaghachi okwu ọha. Iwu: 2 nkebi ahịrịokwu kacha, adịla agbachitere, enwetala arụmụka, arịọla maka ozi nkeonwe / akaụntụ. Jiri amara nabata ọrụ ma bugharịa mkparịta ụka ahụ gaa na ozi nkeonwe. Okwu: {{ ikwu }}

Ngwa ngwa adịghị ike / Ike ngwa ngwa

adịghị mma obibia

Ụzọ siri ike

Tapawa otu ederede na ọwa ọ bụla

Ịhazi otu isi iyi site na ọwa

Arịrịọ nkọwa akaụntụ na mgbasa ozi ọha

Bugharịa nkọwa ahụ gaa na ozi nkeonwe

Na-ede azịza nke ọ bụla site na ọkọ

Iji ọbá akwụkwọ nnukwu mgbanwe

Na-eziga nnukwu nnukwu kpuru ìsì

Na-enyocha ike nke nnukwu maka ozi ahụ

Ihe dị iche na-eji akọ "ịkwakọba" otu ngwọta ziri ezi: ozi ahụ ka dị otu, ihe ngosi dabara na ọwa.

Obere obere atọ

Ikpe 1 - Email na-emechi mkparịta ụka ahụ. Onye nnọchite anya mapaara ederede email mkpọ (nkeji paragraf 5, bịanyere aka na ya) n'ime nkata dị ndụ. Onye ahịa ahụ kwuru, "Achọghị m ịgụ ọtụtụ ederede, naanị gwa m nkenke." Mgbe e kewara otu ọdịnaya ahụ n'ime ozi mkpirisi 3 na ọwa-mmegharị ngwa ngwa, nkezi oge mkparịta ụka belatara nke ukwuu na onye ahịa dere, "O doro anya."

Ikpe 2 - Njehie nzuzo ọha. Otu ika zara na nkwupụta Instagram: "Dee nọmba ekwentị gị na nọmba ekwentị ebe a, ka anyị hụ." Ozi a bịara hụ onye ọ bụla. N'ọgbọ ọhụrụ a na-eji ngwa ngwa na-enwe mmetụta nke aha ọma, azịza ya bụ "Anyị na-ewe iwe na ị na-enwe nke a, anyị na-edegara gị akwụkwọ ozi na nzuzo ka anyị nwee ike dozie ya"; E doziri okwu a na DM tupu e kpughee data nkeonwe.

Ikpe 3 - Ike nke nnukwu ọba akwụkwọ. Otu nkwado kere macro mgbanwe maka ajụjụ iri na abụọ a na-ajụkarị. Nnukwu oge mbupu nwere {{name}}, {{order_number}}, na {{new_date}}. Ndị nnọchiteanya belatara nke ukwuu oge nzaghachi na okwu iri na abụọ a; Ọzọkwa, ọkọlọtọ nke ahụmahụ ndị ahịa abawanyela n'ihi na otu ahụ dum na-enye otu ozi ziri ezi na ụda na-agbanwe agbanwe.

Ndụmọdụ: Debe ọba akwụkwọ nnukwu gị "dị ndụ". Mgbe amụma gbanwere (dịka oge nloghachi wedara ụbọchị 14), jiri otu ndepụta isi mmalite melite macro niile nwere ozi ahụ. Macros na-adịghị emezigharị, na-ebugara onye ahịa ozi ochie ugboro ugboro.

Nhazi nke ịdị n'otu na nhazi nkeonwe

Ihe ize ndụ dị na macros bụ roboticization: ọ bụrụ na onye ahịa ọ bụla na-enweta otu ahịrịokwu ngwaahịa ahụ, ahụmịhe ahụ na-agwụ ike. Ihe ngwọta bụ iji nnukwu macro dị ka "skeleton" ma hazie mpaghara agbanwe agbanwe na ahịrịokwu mmeghe nye onye ahịa. AI nwere ike were nnukwu macro dị njikere ma gbakwunye ahịrịokwu ma ọ bụ abụọ dabere na ọnọdụ kpọmkwem nke onye ahịa; ya mere, a na-edobe ma ọsọ na okpomọkụ.

Ntị: Gbaa mbọ hụ na ozi ọnụọgụ na ọnọdụ (oge nkwụghachi, ego, wepụrụ) emebighị n'oge mmegharị ọwa. Ntuziaka "mbiri" mgbe ụfọdụ na-eme ka ihe nlereanya tụba ọnọdụ dị oke egwu (dịka "enweghị igbe"). Kwenye na ọnọdụ ndị a ka dị na ụdị mkpirisi.

Oge nzaghachi na atụmanya ọwa

Ọwa dị iche iche ọ bụghị naanị na ụda na ogologo kamakwa na atụmanya ọsọ. Na nkata ndụ, onye ahịa na-atụ anya nzaghachi n'ime sekọnd; A na-anabata awa ole na ole na email; Na mgbasa ozi mgbasa ozi, ebe ọ na-emeghe nye onye ọ bụla, igbu oge na-emetụta aha ọma. Ya mere, mgbe ị na-edozi ọbá akwụkwọ macro, kọwapụtakwa "nzaghachi mbụ" macro kwa ọwa: nkwenye dị mkpirikpi nke na-ekwu "Anyị natara ozi gị, anyị na-ele ya ugbu a" na-enweghị idebe onye ahịa na-echere. Obere ozi a na-ewepụ mmetụta nke ndị ahịa nke "anaghị anụ ya" ma gbochie akụkụ dị ịrịba ama nke nyocha nyocha na-adịghị mma, ọbụlagodi na mkpebi ahụ na-egbu oge.

Isi ihe ọzọ dị mkpa bụ ịgbanwee ọwa. Onye ahịa nwere ike ịmalite na mgbasa ozi ọha, gaa na ozi nkeonwe, wee gaa email. Iji zere ịla n'iyi na mgbanwe ọ bụla, rịọ AI ka ọ wepụta nchịkọta nkenke nke mkparịta ụka na ọwa gara aga; Ya mere, onye ahịa agaghị akọwa nsogbu ya site na ọwa ọ bụla. Ahụmahụ na-agbanwe agbanwe n'ofe ọwa (omnichannel) bụ atụmanya dị mkpa nke ndị ahịa taa; Inweta azịza dị iche iche na ọwa dị iche iche na-emebi ntụkwasị obi.

Mmejọ ndị nkịtị

• Tapawa otu ederede na ọwa niile na-agbanweghị ya.
• Arịrịọ ozi nkeonwe/akaụntụ na ọwa ọha.
• Izipu nnukwu macro na ozi onye ahịa na-eleleghị ndakọrịta ya.
• Ịdaba ọnọdụ dị oke egwu (wezụga, ọnọdụ) mgbe ọ na-ebelata.
• Na-ekwughachi ozi ochie kama ijikwa macros site na otu ebe dị ugbu a.
• Ịmepụta ahụmịhe rọbọt, oyi site n'ịhazighị nnukwu ihe ma ọlị.

Na nchịkọta

• Ọwa ọ bụla nwere ogologo nke ya, ụda na iwu nzuzo; Edokwala otu ederede ebe niile.
• Dee otu “azịza isi mmalite” ziri ezi wee hazie ya na ọwa ahụ.
• Ajụla maka data nkeonwe na ọwa ọha; Bugharịa nkọwa ahụ gaa na ozi nkeonwe.
• Macros na-agbanwe agbanwe na-enye ọsọ ọsọ na nkwụsị; mana a ga-enyocharịrị ma hazie ya nke ọma.
• Jikwaa macros site na otu isi mmalite ọhụrụ; Debe ọnọdụ dị oke egwu mgbe ị na-ebelata.

Ọrụ ngwa

Dee otu azịza isi mmalite maka ajụjụ nkịtị (dịka "mbupu m abịaghị n'oge"). Tụgharịa nke a ka ọ bụrụ ozi-e, nkata ndụ, na ụdị mgbasa ozi ọhaneze site na iji ngwa mmegharị ọwa. Wee gbanwee ụdị email ahụ ka ọ bụrụ nnukwu nnukwu ma depụta mpaghara ị ga-ejupụta. N'ikpeazụ, nyochaa na ụdị mgbasa ozi mgbasa ozi anaghị ajụ maka data nkeonwe yana na ụdị niile na-echekwa ozi ọnụọgụ (ụbọchị nnyefe ọhụrụ).

ndetu

• [ ] Edere m azịza isi mmalite zuru oke, na-adabereghị na ọwa.
• [] Emegharịrị m ogologo na ụda dịka ọwa ahụ siri dị.
• [ ] Arịrịọghị m data nkeonwe na ọwa ọha.
• [] M mepụtara nnukwu nnukwu ma depụta mpaghara ndị a ga-ejupụta.
• [] Mgbe m na-ebelata, ekwenyere m na a na-edobe ọnọdụ dị oke egwu.
• [ ] Alelere m nnabata nnukwu ihe na ozi ndị ahịa.