Riba:
- Fahimtar ma'anar tsararru na tushen ilimi (RAG) da kuma dalilin da yasa yake rage hasashe
- Ikon samun samfurin amsa tare da ambato, dangane da takaddun tushen da aka bayar kawai
- Ikon sarrafa tambayoyin da ba su cikin tushen ta hanyar canja wurin su lafiya, ba tare da yin tambayoyi ba
Samfurin harshe "ya sani" da yawa, amma bai san manufar dawowar kamfanin ku a yau ba, jerin farashin ku na yanzu, ko yarjejeniyar jigilar kaya da ta canza jiya. Mafi muni, lokacin da bai sani ba, sau da yawa yakan yi shi kuma ya rubuta cikin sautin ƙarfin hali. Wannan mummunan lahani ne a cikin sabis na abokin ciniki: samfurin ya ce "ana bayar da kuɗin dawowa cikin kwanaki 30" yayin da manufofin ku na iya zama kwanaki 14. Hanyar da za ta rufe wannan gibin ita ce ake kira RAG: Retrieval-Augmented Generation, wato “Rerival-Augmented Production”.
Manufar ita ce mai sauƙi: Samfurin yana amsa tambayar ba daga ƙwaƙwalwar ajiya ba, amma daga ainihin takardun tushe da aka sanya a gabansa a wannan lokacin. Na farko, madaidaicin takaddar da ta dace da tambayar ita ce "dawo", sannan samfurin "yana samar da" amsar bisa ga wannan yanki kawai. A cikin wannan rukunin, zaku fahimci dabaru na RAG kuma ku koyi yadda ake sarrafa ƙirar ta yadda zai manne kawai ga ingantaccen tushen da kuka bayar.
Lura: Wannan rukunin yana koyar da dabaru na aiki da gefen gaggawa na RAG. Tsarukan dawo da daftarin aiki na atomatik-ma'auni na kasuwanci (tsarin bayanan vector, da sauransu) yana buƙatar shigarwar fasaha; Ladabi a nan shine tushen tsarin don amsa daidai.
Me yasa RAG Rage Hallucinations?
Hallucination shine lokacin da samfurin ya samar da bayanan da ba gaskiya ba kamar dai na gaske ne. An tsara samfurin don samar da amsa da alama "mai yiwuwa" lokacin da ya ga rata; Ban sani ba ko gaskiya ne ko a'a. RAG ya cika wannan gibin: kuna ba samfurin ainihin rubutun da ya dace tare da tambayar kuma ku ce "amsa kawai daga nan." Wannan hanyar samfurin baya "buƙata" don dacewa.
Akwai abubuwa guda uku:
- Tushen ilimi: Tabbatattun rubutu kamar FAQs, takaddun manufofi, littattafan samfur, jerin farashi.
- Maidowa: Nemo guntun takarda mai ɗauke da amsar tambayar da ba da ita ga ƙirar.
- Iyakartaccen bugu: Samfurin yana amsawa tare da zance, dangane da ɓangaren da aka kawo kawai.
Mataki-mataki: Amsa Aminci ga Tushen
- Shirya tushen. Nemo rubutun da za a dogara da martani a kansa (manufa, FAQ) a tsayayyen tsari kuma na zamani.
- Saka tushen a cikin faɗakarwa. Saka rubutun a cikin alamar kamar <source>.
- Rubuta dokar aminci. "Kawai amfani da bayanin daga tushen; kada ku kauce daga tushen."
- Yi la'akari da buƙatu. Bari shi/ta ya nuna wane sashe ne amsar ta dogara akansa.
- Gano halin rashin albarkatu. Idan amsar ba ta cikin majiyar, bari ya ce "Ba ni da wannan bayanin" a mika shi.
- Tabbatar. Tabbatar da amsar ta hanyar kwatanta ta da jumlar tushen da aka gina ta.
Abubuwan Kwafi
Bayar da amsa bisa tushen tushe:
Matsayi: Kai mataimaki na goyon bayan abokin ciniki ne. Amsa tambayar KAWAI bisa bayanin da ke cikin <source> toshe ƙasa. Kada ka ƙara wani bayani wanda baya cikin tushe, zato ko amsa daga iliminka na gaba ɗaya. Ƙara sashin da kuke dogara da shi a ƙarshen amsar ku a cikin tsarin "[Source: ...]". Idan amsar ba ta cikin tushen, rubuta kamar haka: "Ba ni da takamaiman bayani game da wannan batu, ina tura ku zuwa ga jami'in da zai iya ba da amsar daidai."<source>{{ policy_or_faq_text }}</source>Tambaya: {{ customer_question}}
Idan akwai tushen abubuwa da yawa, faɗakarwa don nuna wace takarda ta dogara akan:
Akwai albarkatu da yawa da aka ƙidaya a ƙasa. Lokacin amsa tambayar, faɗi adadin tushen da kuka yi amfani da shi, kamar [Source 2]. Idan majiyoyi fiye da ɗaya sun saba maka, faɗi haka a fili kuma ka bayyana cewa ya kamata ka tambayi wanda ya fi dacewa.<sources>1) {{ source_1 }}2) {{ source_2 }}3) {{ source_3 }}</sources>Tambaya: {{ customer_question}}
Ƙaddamar da cewa a amince yana sarrafa tambayar da ba ta tushe:
Idan amsar tambayar tana cikin ɓangarorin tushe: amsa kawai sashin da tushen ya rufe, kuma a ce "wannan dalla-dalla ba ya cikin tushen" ga sauran ɓangaren. Kada a taɓa cika ɓangaren da ya ɓace ta hanyar zato.
Ƙaddamar da ke fassara martani zuwa harshen abokin ciniki, amma ya tsaya ga tushen:
Fassara fassarori na hukuma/fasaha a cikin tushen zuwa bayyananne harshe wanda abokin ciniki zai iya fahimta, amma KADA KA canza ma'ana da ƙimar lambobi (rana, adadin, ƙima). Misali, zagaye "kwanakin kalanda 14" zuwa "kusan sati biyu"; kiyaye cikakken darajar.
Rauni Mai Sauƙi / Ƙarfi Mai ƙarfi
Rawanin hanzari
Ƙarfi mai ƙarfi
"Baya mana tsarin dawowarmu"
Cire tushen + "amsa anan kawai" + buƙatun ƙira
Amsa daga ƙwaƙwalwar ajiyar samfurin (wataƙila kuskure)
Amsa daga takaddun ku na yanzu
Idan ba a cikin tushen ba, sai ya sanya shi
Ya ce "Ba ni da wannan bayanin" ya mika shi.
Iya zagaye da karkatar da lambobi
Yana kiyaye rana / adadin / ƙima daidai
Bambanci shi ne cewa ƙaƙƙarfan faɗakarwa yana ba samfurin anka (rubutun tushe) da kuma hana (ficewar tushen). Samfurin ba ya yin magana daga ƙwaƙwalwar ajiya, amma daga gaskiyar da ke gabansa.
Mini Cases guda uku
Case 1 - Tsohon tarkon manufofin. "Sakamakon da aka karɓa a cikin kwanaki 30," wani bot na kantin ya ce yayin da yake gudana ba tare da bashi ba; Koyaya, kamfanin ya rage lokacin zuwa kwanaki 14. Lokacin da aka ƙara rubutun manufofin da aka sabunta zuwa tushen a cikin shigarwar RAG, bot yanzu yana amsa "kwanakin kalanda 14 [Madogararsa: Manufofin Koma, labarin 2]". An sake saita rigingimun maido da kuɗin da suka taso daga alkawuran ƙarya.
Case 2 - Kama sabani. Wani abokin ciniki ya tambaya game da farashin jigilar kaya. Dukansu tsoffin da sabbin jerin farashin an shigar dasu cikin tsarin azaman tushe. Godiya ga saurin maɓuɓɓuka masu yawa, ƙirar ta ce, "Maɓuɓɓuka biyu suna ba da farashi daban-daban (49 TL da 59 TL); Ina buƙatar tabbatar da na yanzu" kuma na isar da batun ga ɗan adam. Maimakon gaya wa abokin ciniki adadin da ba daidai ba, ya sanar da rashin tabbas da gaskiya.
Harka 3 - Sashe na amsa horo. "Shin kuna jigilar kayan zuwa kasashen waje kuma wa ke biyan harajin kwastam?" A cikin tambayar, majiyar ta ce an yi jigilar kaya ne, babu wani abu game da wanda ya biya harajin. Samfurin ya ce, "Eh, ana yin jigilar kayayyaki a kasashen waje [Source: Cargo FAQ] amma, ba a bayyana a cikin wannan takarda ko wanene ya biya harajin kwastam ba, na mika ku ga jami'in da zai fayyace hakan. Maimakon amsar rabin gaskiya, rabin ƙirƙira, ta samar da fitowar gaskiya da aminci.
Tukwici: Kiyaye mafi halin yanzu kuma guda ɗaya tushen gaskiyar sigar tushen ilimin ku. Samun bayanai guda ɗaya (misali lokacin dawowa) da aka rubuta daban-daban a cikin takardu daban-daban guda uku shine babban abokin gaba na RAG; Samfurin yana amsa daban-daban dangane da wanda yake kallo. Da farko cire takaddun ku, sannan ku sarrafa su ta atomatik.
Tabbatarwa: Kada Ku Huta Kawai Domin Tushen Ya Kasance
RAG yana rage hasashe sosai amma baya saita shi. Samfurin na iya yin kuskure a wasu lokuta madogararsa, ya haɗa jimloli biyu, ko zana “ƙammala” wanda ba ya cikin tushen. Shi ya sa buƙatun ambaton yana da mahimmanci: buɗe sashin da aka ce an kafa amsar kuma a duba ko a zahiri ya faɗi haka. Wannan iko ba za a iya sasantawa ba, musamman a cikin martanin da ke ɗauke da lambobi (rana, adadin, ƙima) da yanayi (ban da yanayin).
Tsanaki: Idan tushen da kansa yayi kuskure ko tsufa, RAG da aminci yana maimaita wancan kuskuren. Fadin "samfurin yayi magana daga tushe" baya nufin "samfurin yayi magana daidai"; Kuna da alhakin kuɗin kuɗi da daidaiton tushen ku.
Tsayawa Tushen Ilimi A Shirye Domin Amsa
Ingancin RAG ya dogara da yawa akan yadda aka rubuta tushen rubutun. Samfurin ya dawo da ingantaccen amsa fiye da ingantaccen tsari, mai take, rubutun jigo guda. Nasiha mai fa'ida: rubuta manufofin ku a takaice, sashe mai taken maimakon tsayi, sakin layi; Bari kowane sashe ya amsa tambaya ɗaya ("Kwana nawa ne lokacin dawowa?", "Waɗanne kayayyaki ne ba za a iya dawo da su ba?"). Tsayawa yawan tambayoyin da ake yi (FAQs) a cikin tsarin tambaya-da-amsa yana sauƙaƙa wa ƙirar don nemo ɓangaren da ya dace. Ƙimar jihohi kamar kwanan wata, adadin, da ƙididdigewa a sarari kuma a wuri ɗaya a cikin rubutun; Rubutun lamba iri ɗaya daban a sassa daban-daban yana rikitar da ƙirar.
Wani muhimmin al'ada shi ne kiyaye tushen ilimin da rai. Manufofi, farashi da haɓakawa sun bambanta; Idan ba a sabunta tushen ba, samfurin yana ci gaba da maimaita tsohuwar gaskiya cikin aminci. Tare da kowane canji na manufofin, sabunta tushen kuma sake tambayar samfurin ƴan tambayoyin gwaji game da batun da aka canza don tabbatar da cewa yana ba da amsa daidai. Wannan ƙarami amma na yau da kullun yana hana tsarin RAG "yin kuskure cikin shiru" akan lokaci.
Kuskuren gama gari
- Cewa "bayyana manufofinmu" ba tare da binne tushen ba kuma a dogara ga haddar samfurin.
- Ba ma'anar "amsa daga tushe kawai" iyaka da kuma halin rashin tushe.
- Ba neman bayani/maganin tushe da barin amsar da ba a iya tantancewa ba.
- Tsayawa nau'ikan bayanai iri ɗaya masu cin karo da juna a cikin takardu da yawa a cikin tushen ilimi.
- Bada samfurin don zagaye/fassarar ƙimar lambobi.
- Mantawa don sabunta tushen, haifar da ƙirar don maimaita tsofaffin bayanai da aminci.
A takaice
- RAG yana nufin cewa ƙirar ta samar da amsarta daga takaddun tushe na yanzu, maimakon daga ƙwaƙwalwar ajiya.
- Hanyar da ta fi dacewa don rage hallucination: binne tushen, ce "amsa kawai a nan", nemi ambato.
- Idan amsar ba ta cikin tushen, kada mutum ya dace da samfurin; Sai ya ce "Ba ni da shi" ya mika.
- Sanya samfurin sane da tushen rikice-rikice; Kun adana ƙimar lambobi daidai.
- Daidaiton RAG ya dogara da lokacin tushen ku; Koyaushe tabbatar da zance.
Aikin aikace-aikace
Ɗauki ainihin rubutun manufofin (dawowa, jigilar kaya, ko zama memba) daga kasuwancin ku kuma saka shi azaman tushe a cikin ainihin saurin RAG a sama. Sai a yi tambayoyi guda uku: (1) tambayar da amsarta ta fito a fili, (2) tambayar da ko kadan ba ta cikin tushenta, (3) tambayar da ba ta cika ba a wurin. Tabbatar da cewa samfurin ya amsa daidai, ya ce "Ba ni da shi," kuma da gaske ya yi alamar amsa juzu'i da wanda ya ɓace, bi da bi. Daidaita karkatacciyar dabi'a ta ƙarfafa aminci da ƙa'idodin rashin albarkatu a cikin gaggawa.
jerin abubuwan dubawa
- [ ] Na shigar da tushen yanzu wanda amsar za ta dogara ne akan saƙon.
- [ ] Na ƙara da "amsa kawai daga tushe, kar ku wuce" ka'idar.
- [ ] Na sanya buƙatun magana / buƙatun tushe.
- [ ] Na ayyana halayen wakilai idan babu amsar a cikin tushen.
- [ ] Na buƙaci a kiyaye ƙimar lambobi daidai.
- [ ] Na tabbatar da amsar daga jimlar tushen da aka kafa ta.