Neman Taƙaitawa da Rarrabawa (Tsarin Tikitin)

Riba:

• Ikon canza buƙatun abokin ciniki mai tsayi da warwatse zuwa tsari, taƙaitaccen aiki
• Ability don rarraba buƙatun bisa ga rukuni, gaggawa da ra'ayin abokin ciniki tare da ƙayyadaddun tsari
• Ikon ayyana daidaitaccen tsarin fitarwa (JSON/ tebur) wanda ya dace da sarrafa kansa don sarrafa tikitin girma

Ka yi tunanin safiya na ƙungiyar tallafi: sabbin tikiti 220 (tikiti) sun taru cikin dare. Wasu layi daya ne "Na manta kalmar sirrina", wasu korafe-korafen sakin layi uku ne, wasu kuma dama ce ta tallace-tallace. Idan aka karanta ta hanyar wannan tulin, sanya kowane ɗayan zuwa matakin da ya dace, ƙayyade gaggawar sa, da kuma kai shi ga wanda ya dace (wannan ana kiransa triage; dabaru iri ɗaya na rarrabe marasa lafiya ta hanyar fifiko a cikin dakin gaggawa) yana cin sa'o'i biyu na farkon yini.

Hankali na wucin gadi (AI) na iya yin wannan aikin a cikin daƙiƙa kuma akai-akai. Amma sihirin ba a cikin cewa "a takaice wannan bukatar" ba; Yana sanya ƙayyadadden jeri na nau'i, bayyanannun matakan gaggawa, da sigar fitarwa maras canzawa akan ƙirar. A cikin wannan rukunin, za mu kafa tsarin bambance-bambance wanda ya tashi daga sarrafa buƙatu ɗaya zuwa lakabin ɗaruruwan buƙatun ta hanyar da aka shirya ta atomatik.

Lura: Rukunin da alamun gaggawa da AI ke samarwa kayan aikin tantancewa ne na farko. Musamman, buƙatun da aka yiwa lakabin "gaggawa" da "ƙorafi" dole ne mutum ya tabbatar da shi kafin a sarrafa shi.

Me yasa Takaitaccen Tsari?

Takaitacciyar taƙaitawa ("abokin ciniki yana da matsala game da jigilar su") ba za a iya bincika, rarrabuwa, ko sarrafa kansa ba. Koyaya, buƙatar manajan tallafi a bayyane yake ga tambayoyi masu zuwa:

• Wane rukuni ne wannan bukata ta shiga? (Kashirwa, Komawa, Biyan Kuɗi, Fasaha, Bayanin Samfur, Ƙorafi, Damar Talla)
• Yaya gaggawa yake? (Mahimmanci / Babban / Matsakaici / Ƙananan)
• Menene yanayin tunanin abokin ciniki? (A fusata / Bacin rai / Tsatsaki / Gamsuwa)
• Menene ma'anar jumla ɗaya?
• Menene ya kamata mataki na gaba?

Da zarar kun ayyana waɗannan tambayoyin a gaba kuma ku ba su samfurin azaman tsari (filaye na dindindin da ƙima mai yuwuwa), duk buƙatun 220 sun zama masu kamanta kuma ana iya tace su cikin tsari iri ɗaya.

Mataki-mataki: Ƙirƙirar Tsarin Tsari

1. Sanya jerin rukuni. Kada ka bari samfurin ya dace; Bada jerin rufaffiyar.
2. Ƙayyade ma'auni na gaggawa. Ƙirƙiri abin da "mafi mahimmanci" ke nufi: sabis ɗin ya tsaya gaba ɗaya, asarar biyan kuɗi, haɗarin tsaro.
3. Gano alamun motsin rai. Yi amfani da iyakataccen saiti mai tsabta.
4. Shigo da tsarin fitarwa. Don sarrafa tsari, JSON (tsarin bayanai na na'ura wanda ya ƙunshi nau'i-nau'i masu darajar filin) ​​ya dace, don buƙatu ɗaya, tebur ya dace.
5. Yi dokar "kaɗa idan ba tabbata ba". Idan samfurin bai tabbatar da nau'in ba, bari a ce rashin tabbas kuma mutum zai duba.
6. Tabbatar. A cikin rukunin farko, da hannu bincika daidaiton alamun kuma saita faɗakarwa.

Abubuwan Kwafi

Babban faɗakarwa wanda ke canza buƙatu ɗaya zuwa ƙayyadaddun tsari:

Matsayi: Kai ƙwararren ƙwararren tallafi ne. Yi nazarin buƙatar abokin ciniki a ƙasa. Ƙara sharhi; kawai dogara ga abin da ke cikin rubutun. Cika fage masu zuwa: - taƙaitawa: (max 1 jimla) - nau'i: [Shipping | Komawa | Biya | Fasaha | Bayanin samfur | Koka | Damar tallace-tallace] - gaggawa: [Mahimmanci | Babban | Matsakaici | Low] - motsin rai: [ Fushi | Abin takaici | tsaka tsaki | An gamsu] - next_mataki: (jumla guda ɗaya, aikin kankare) - rashin tabbas: ("e" idan rukuni/gaggawa ba a bayyana ba, in ba haka ba "a'a") Buƙata:""""{{ request_text}}""

Don sarrafa tsari, hanzarin yana canza buƙatun da yawa zuwa tsararrun JSON lokaci guda:

Gudanar da buƙatun masu lamba a ƙasa. Ƙirƙirar wani abu JSON ga kowane tare da tsari mai zuwa kuma mayar da su duka a matsayin JSON array. Fita zuwa wajen makirci: {"id": "", "takaitawa": "", "categori": "", "gaggawa": "", "tausayi": "", "mataki na gaba": "", "Ban tabbata ba": "" }Kasuwai kawai: aikawa, Komawa, Biya, Fasaha, Bayanin Samfura, Korafe-korafe, Kasuwanci. Bukatu: {{lamba_request_list }}

Saƙon da ke fayyace ma'aunin gaggawa kuma yana koyar da ƙirar ma'anar "Mahimmanci":

Ƙayyade gaggawa bisa ga ka'ida mai zuwa: - Mahimmanci: sabis ɗin gaba ɗaya babu, asarar biyan kuɗi, tsaro / hadarin bayanai, barazanar doka. - Babban: muhimmin aiki ya karye amma akwai aiki; abokin ciniki mai fushi.- Matsakaici: batun guda ɗaya, ba tare da dakatar da aikin aiki ba.- Low: buƙatar bayani, shawara, tambaya gabaɗaya. Rubuta dalilin yanke shawara a cikin jumla ɗaya a cikin filin "gaggawa_dalilin".

Ƙaddamar da ke ɗaukar damar tallace-tallace da kuma kafa gadar tallafi/tallace-tallace:

Lokacin sarrafa buƙatun, idan abokin ciniki ya nuna sha'awar siyan sabon samfur / fakiti / ƙari (misali "kuna da babban fakiti", "yawan masu amfani da shi ke ɗauka"), sanya rukunin "Damar tallace-tallace" kuma ƙara bayanin jumla ɗaya don ƙungiyar tallace-tallace a cikin filin "sales_note".

Rauni Mai Sauƙi / Ƙarfi Mai ƙarfi

Rawanin hanzari

Ƙarfi mai ƙarfi

"Takaita kuma raba wannan buƙatar"

Jerin rukuni na rufe + ma'anar gaggawa + ƙayyadaddun tsarin JSON

Yana haifar da tambari daban-daban kowane lokaci

Koyaushe yana ba da lakabi iri ɗaya ga buƙatun iri ɗaya

Yana amfani da kalmar "gaggawa" bisa ga burinsa.

Yana aiki da ƙa'idodi masu mahimmanci don "mahimmanci"

Ya gyara zama

emin_degilim: kace eh ka barwa mutum

Daidaituwa ita ce ka'idar zinare a nan: idan korafe-korafe iri ɗaya bai faɗo cikin nau'i ɗaya ba a cikin kwanaki biyu daban-daban, babu rahoto da aiki da kai da za su kasance abin dogaro.

Mini Cases guda uku

Case 1 - Mai sukar sirri. A cikin kamfanin SaaS (manyan hayar software na intanet), saƙon "Ba zan iya shiga ba, duka ƙungiyar suna jiran mutane 40" ya zama kamar na yau da kullun saboda gajere ne. Saurin daidaitawa ya yi masa alama "Mahimmanci" godiya ga ƙa'idar gaggawa ("babu sabis gaba ɗaya" sharuɗɗan). An gudanar da buƙatar a cikin minti 6 maimakon jira 2 hours a cikin jerin gwano; an hana SLA (yarjejeniyar matakin sabis, watau lokacin amsawa da aka yi alkawari) an hana cin zarafi.

Case na 2 - fifikon fushi. Wata rana, lokacin da aka bincika alamun AI na buƙatun 180, an ga cewa buƙatun 14 tare da motsin "Angry" an sanya su cikin layi daban. An ba da waɗannan buƙatun ga ƙwararrun wakilai, kuma ƙimar binciken mara kyau (CSAT, watau ƙimar gamsuwar abokin ciniki) wannan makon ya inganta sosai idan aka kwatanta da makon da ya gabata.

Case 3 - Gada daga tallafi zuwa tallace-tallace. " Kunshin nawa na yanzu shine na masu amfani da 5, Ina buƙatar ƙara shi zuwa mutane 20, zai yiwu?" AI ta sanya saƙon a matsayin "Damar Siyarwa" kuma ta ƙara bayanin tallace-tallace. Buƙatar ta faɗi ta atomatik ga ƙungiyar tallace-tallace; Dama mai ban tsoro da ba a lura da ita ba idan an rasa ta a daidaitattun layin tallafi ya zama riba.

Tukwici: Kiyaye jerin rukunin ku a matsayin gajere kuma mai hankali gwargwadon yiwuwa. Rukunin 20 za su rikitar da samfurin (da ƙungiyar ku); 6-8 bayyanannun nau'ikan ana lakafta su akai-akai kuma suna da ma'ana a cikin rahotanni. Haɗa rukunoni guda biyu akai-akai.

Haɗa zuwa Automation

Haƙiƙanin ƙarfin fitarwar JSON da aka tsara shi ne cewa yana gudana ta atomatik zuwa mataki na gaba: Buƙatun da aka yiwa lakabi da “Mahimmanci” nan da nan ya sanar da manajan, “Damar tallace-tallace” ya faɗi cikin CRM (software management na abokin ciniki), “Komawa” yana shiga cikin kwararar sabis na kai. Amma ka'idar farko ta atomatik: ayyuka masu tasiri (maidawa, rufe asusun) ba a taɓa haifar da su ba bisa ga alamar AI kadai; Wani lokaci ana samun yardar ɗan adam.

Tsanaki: Binciken ji shine tsinkaya, ba ma'auni daidai ba. Abokin ciniki wanda samfurin ya kira "Neutral" yana iya zama cikin nutsuwa sosai. Yi amfani da alamar motsin rai don ba da fifiko; amma kar a dogara da shi kadai don zana tabbataccen sakamako kamar "wannan abokin ciniki ya riga ya gamsu."

Kuskuren gama gari

• Barin jerin rukuni zuwa samfurin; samun daban-daban, alamun da ba su dace ba kowane lokaci.
• Barin kalmar dangi kamar "gaggawa" ba a bayyana ba; Bukatar kowa na gaggawa.
• Ba gyara tsarin fitarwa ba; Wani lokaci sakin layi, wani lokacin jeri yana bayyana maimakon JSON.
• Rashin samar da ƙofar fita don rashin tabbas (Ban tabbata ba).
• Haɗa ma'amaloli masu tasiri (maidawa, rufe asusun) zuwa alamar AI ba tare da yardar ɗan adam ba.
• Yin aiki da kai gabaɗayan kwarara ba tare da tabbatar da rukunin farko da hannu ba.

A takaice

• Bambance-bambancen yana rarrabuwa cikin sauri ta tarin buƙatun masu shigowa ta nau'i, gaggawa, da motsin rai.
• Maɓallin daidaitawa: rufaffiyar jerin rukuni, ma'anar gaggawar kankare, da tsayayyen fitarwa (JSON).
• Gaggawa da alamun motsin rai suna haɓaka fifiko; Yana kawo gaba mai mahimmanci da buƙatu na fushi.
• Fitowar da aka ƙera za a iya haɗa kai tsaye zuwa aiki da kai (sanarwa, kewayawa, CRM).
• Ayyuka masu tasiri mai girma da tambarin maɗaukaki ya kamata koyaushe su sami tabbacin ɗan adam.

Aikin aikace-aikace

Batch aiwatar da buƙatun abokin ciniki daban-daban guda 5 da kuke da su (ko samfuran) tare da faɗakarwar tsararrun JSON a sama. Sa'an nan da hannu duba fitarwa: (1) Shin kowane rukuni daidai? (2) Waɗanda aka yiwa alama "masu mahimmanci" suna dakatar da sabis ɗin? (3) Shin na tabbata na ce "eh" a wuraren da suka dace? Gyara kowane alamar da ba ta dace ba kuma sabunta hanzari (musamman ma'anar rukuni da dokar gaggawa) daidai da haka. Wannan darasi yana gina al'adar daidaita tsarin zuwa ga gaskiyar ku.

jerin abubuwan dubawa

• [ ] Na ayyana rufaffiyar jerin rukunoni masu ma'ana.
• [ ] Na bayyana matakan gaggawa tare da ma'auni mai mahimmanci.
• [ ] Na gyara tsarin fitarwa (JSON/tebur).
• [ ] Na kara kofar fita don rashin tabbas (I'm_unsure).
• [ ] Na tabbatar da rukunin farko da hannu kuma na daidaita saurin.
• [ ] Na sanya matakin amincewar ɗan adam akan ayyuka masu tasiri.