🤝Department Applications: Customer Service and Sales

Core Skills · 12 units · free, no membership
1 Customer Support Chatbot: Role, Scope and Safe Boundaries
2 Request Summarization and Classification (Ticket Triage)
3 Generating Answers from Knowledge Base (Introduction to RAG)
4 Response Drafts and Tone Management
5 Difficult Customers and Crisis Moments: De-escalation
6 Multi-Channel Support and Macro/Template Management
7 Pre-Sales: Lead Qualification and Research
8 Sales Emails and Follow-Up Sequences
9 Preparing Offers and Suggestions
10 Objection Response and Negotiation
11 CRM Notes, Interview Summaries and Action Inference
12 Quality, Compliance and Confidentiality: Not Providing False Information
All trainings Start from unit 1