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Gabatarwa zuwa Hankali na Artificial a Gudanar da Ayyuka: Matsayi, Iyakoki, Tabbatarwa da Keɓantawa

Riba:

  • Samun damar bambance inda hankali na wucin gadi ke adana ainihin lokacin gudanar da ayyukan (tsari, kimantawa, rahoto, sadarwa) da kuma inda aka bar yanke shawara irin su sadaukarwar kasafin kuɗi da ranar bayarwa ga mai sarrafa aikin, dangane da matakin haɗarin aiki.
  • Ikon yin amfani da horo wanda ke tabbatar da kowane fitowar bayanan sirri ta hanyar matakan haɗa shi zuwa tushen, sake ƙididdige shi da wucewa ta hanyar tacewa na gudanarwa.
  • Ba da izini ga aikin, abokin ciniki da bayanan masu ruwa da tsaki a cikin iyakokin KVKK / sirri da NDA da kuma samun al'adar zabar motoci masu aminci.

Akwai ɗaruruwan yanke shawara a cikin kowane aiki, yawancin waɗanda aka yi su cikin nutsuwa. Wanene wannan aikin? Kwanaki nawa wannan aikin zai ɗauka? Kasafin kudi ya rike? Wane kwanan wata ya kamata mu gaya wa abokin ciniki? Menene za mu yi idan wannan hadarin ya faru? Wace shawara muka yanke a taron makon jiya, wa zai yi? Wasu daga cikin waɗannan hukunce-hukuncen na maimaitawa ne, masu ɗaukar bayanai, kuma suna ɗaukar lokaci; Yawancin aikin mai sarrafa aikin (PM - Project Manager, wanda ke da alhakin daga shirin zuwa isar da aikin) yana kashe rubuta rahotanni, cika tebur, shirya imel da adana bayanan taro. Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙadda tọn ne (AI, ko AI na da aka yi a takaice-tsarin kwamfuta wanda zai iya samar da rubutu, gane alamu, yin tsinkaya, da kuma taƙaita bayanai kamar mutane) ya dace daidai a tsakiyar wannan hoton: lokacin da aka yi amfani da shi daidai, zai iya tsara tsarin rushewar aiki, rijistar haɗari, rahoton matsayi, ko taƙaitaccen taro a cikin minti maimakon sa'o'i; Yin amfani da shi ba daidai ba, yana iya haifar da sadaukarwar abokin ciniki daga ga alama mai aminci amma zato mara tushe.

Naúrar farko na wannan ƙirar ba gabatarwar software ba ce. Manufarsa ita ce bayyana inda za a saka AI a cikin aikin aikin ku da kuma inda ba za ku sanya shi kwata-kwata ba. Domin gudanar da ayyukan biyu filin "aiki-mahimmanci" da "saukarwa-mahimmanci": kiyasin lokaci da kuka bayar yana dogara ne akan kwangilar da aka rattaba hannu tare da abokin ciniki; shawarar hanya ɗaya ta juya zuwa kalandar memba mai cike da makonni. Bari mu tsara ƙa'idar asali tun daga farko: AI mataimaki ne, ba mai sarrafa ayyuka ba. Nauyi da amincewa na ƙarshe na yanke shawara kamar ƙaddamar da kasafin kuɗi, wa'adin ranar bayarwa, rabon albarkatu da wajibcin kwangila sun kasance na ƙwararren manajan aikin da masu ruwa da tsaki.

Yadudduka na gudanar da aikin da wurin AI

Don fahimtar aikin, yana da amfani don raba aikin zuwa sassa uku. Layer ɗin aiki shine aikin yau da kullun: bin diddigin ɗawainiya, bayanin taro, imel, sabunta matsayi. Tsarin dabara yana tsarawa da bin diddigi: tsarin rugujewar aiki, jadawalin, hasashen, rijistar haɗari, rahoton matsayi. Tsarin dabarun yana ƙayyade dalili da jagorar aikin: fa'idar farashi, fifikon fayil, yanke shawarar iyaka. AI na iya taɓa duk matakan uku; amma tare da iko daban-daban a kowace. A Layer na aiki, AI yana samar da zayyana da sauri da taƙaitawa; A tsarin dabarun, yana ba da labari ne kawai, gudanarwa da masu tallafawa suna yanke shawara. Za mu yi bayanin ra'ayoyi kamar masu tallafawa (babban manajan da ke ba da kuɗin aikin da ikon mallakar kamfani), masu ruwa da tsaki (duk wanda aikin ya shafa ko ya shafi aikin - abokin ciniki, ƙungiya, mai kaya, mai amfani) ɗaya bayan ɗaya a cikin raka'a masu zuwa.

Bari mu ayyana ƴan asali kalmomi daga farko. Iyakar abin da aikin zai yi kuma ba zai yi ba. Tsarin rugujewar aiki (WBS) rushewar aiki ne zuwa guntun da za a iya sarrafawa. Muhimmin mataki muhimmin batu ne wanda ke nuna alamar ci gaba (misali "yarda da ƙira"). Haɗari wani lamari ne marar tabbas wanda zai shafi aikin idan ya faru. Ana iya isarwa shine kayan da aka samar da aikin. A cikin duk waɗannan ra'ayoyin, AI yana ba ku jita-jita da bincike, amma ba ya yanke shawara.

Tebur mai zuwa yana taƙaita rawar da matakin haɗari na AI ta manufa:

nema

Matsayin AI

Matsayin haɗari

Wanda ya yarda

Takaitaccen taro / daftarin imel

sketch janareta

ƙananan

manajan aikin

WBS / ƙayyadaddun tsari

sketch janareta

ƙananan matsakaici

PM + tawagar

Tsawon lokaci da kimanta kayan aiki

Hasashe, janareta na labari

matsakaici-high

PM + bayanan ƙungiyar

Risk rajistan maki

Ƙimar ƙididdiga

matsakaici

Mai hadarin + PM

Rahoton matsayi / sharhin EVM

Analysis da daftarin aiki

matsakaici

manajan aikin

Kwanan bayarwa / ƙaddamar da kasafin kuɗi

shigarwar taimako

mai girma

PM + mai tallafawa

Yarjejeniyar / yanke shawara rabon albarkatu

shigarwar taimako

mai girma

Mai tallafawa + PM

Ka tuna layi ɗaya a cikin wannan ginshiƙi: yayin da haɗarin ke ƙaruwa, aikin AI yana raguwa, amincewar ɗan adam yana girma.

Me yasa "tabbaci" shine zuciyar wannan kasuwancin

Samfuran yaren basirar ɗan adam da alama suna da tabbaci ga amsarsu, amma ƙila ba za su tabbata ba. A cikin harshe na fasaha, ana kiran wannan hallucination: shine ƙirar ƙirƙira na bayanan da ba su wanzu a cikin jimla mai kyau, kamar dai gaskiya ne. Ga manajan aikin, wannan babban tarko ne: ƙila ƙila ƙila amincewa da ƙila za ta ba ku lokaci na "irin wannan nau'in haɗin gwiwar software yana ɗaukar makonni 3", yayin da bai san komai ba game da saurin ƙungiyar ku, bashin fasaha, jadawalin hutu, kuma wannan lambar cikakke ce. Ko kuma yana iya yin kuskuren wata hanya (misali, "PMBOK 7 yana buƙatar mai zuwa"). Tunda ya faxi duka da iyawa ɗaya, abin da ke raba nagarta da mugunta shine iliminka da ɗabi'ar tantancewa.

Horon tabbatarwa ya ƙunshi matakai guda uku:

  1. Haɗin kai zuwa tushe: Dogara da bayanan ƙungiyar ku (bayanan ayyukan tarihi, jadawalin jadawalin, wurin ajiyar albarkatu, lissafin kuɗi) da hasashen ƙungiyar ku, ba ƙwaƙwalwar AI ba, don tsawon lokaci, farashi, iya aiki, da ayyukan da suka gabata. Yi amfani da AI don yin sharhi kan wannan bayanan, ba don tunawa da shi ba.
  2. Sake ƙididdigewa / kwatanta: bincika kowane sakamakon ƙididdiga da kansa AI ta dawo ( jimlar lokaci, kasafin kuɗi, kashi cikakke, CPI/SPI). Tabbatar da jimlar, matsakaicin nauyi, hanya mai mahimmanci da kanka.
  3. Tace mai gudanarwa: Gwaji daga hangen mai sarrafa ko abin da aka fitar ya saba wa gaskiyar da ke ƙasa (samuwar ƙungiyar, kasafin kuɗi, kwangila, abin dogaro).
Hankali: Gabatar da hasashe ko rahoton da AI ta samar ga mai tallafawa ko ƙaddamar da shi ga abokin ciniki ba tare da tabbatar da shi ba kamar bayar da kwangilar da ba a sanya hannu ba. Don kawai abin da aka fitar yana da kyau ba gaskiya ba ne.

Sirri: bayanan aikin galibi sirri ne

Yawancin bayanan aikin suna da hankali. Sunan abokin ciniki, adadin kwangila, farashin farashi, albashin ma'aikata da bayanin aiki, da tsare-tsaren samfur waɗanda ba a sanar da su ba galibi ana kiyaye su ta NDA (Yarjejeniyar Ba da Bayyanawa); KVKK (Dokar Kariya ta Kariya) ta ƙunshi bayanan sirri a cikin Turkiye da GDPR a Turai. Kawai liƙa sunan abokin ciniki, farashin kwangila, sunayen membobin ƙungiyar, da ƙimar aiki a cikin kayan aikin AI na jama'a na iya zama duka biyun karya kwangila da keta bayanai. Ƙa'idar ta kasance mai sauƙi: ɓoye bayanan kuma kar a raba wanda ba dole ba. "Ayyukan software don babban abokin ciniki na kudi" maimakon "aikin TL CRM miliyan 4.2 tare da Bankin ABC"; Maimakon "Aunty (babban mai haɓakawa, rashin aikin yi)", rubuta "babban memba". Idan zai yiwu, zaɓi kayan aikin kamfanoni waɗanda ke da yarjejeniyar sarrafa bayanai kuma kar a yi amfani da bayanan ku a cikin horon ƙira.

uku mini lokuta

Case 1 - Amintaccen amfani. Daya mai gudanar da ayyuka yana kashe sa'o'i 2.5 kowane mako yana tattara ci gaba daga fakitin aiki 6 zuwa rahoton matsayi guda. Ya ba da bayanan ci gaba ba tare da sunansa ba (sunan abokin ciniki da adadin abin rufe fuska) ga AI kuma ya nemi taƙaitaccen daftarin aiki. AI ta samar da zane a cikin mintuna 12; Mai gudanarwa ya kwatanta kowane kashi zuwa ginshiƙi na sa ido, ya gyara ƙimar kammalawa ba daidai ba, kuma ya sake duba launukan matsayi zuwa gaskiya. Duration: 35 minutes maimakon 2.5 hours. AI ya ba da daftarin, alhakin ya kasance tare da ɗan adam.

Case 2 - Tarkon Hasashen da ba a tabbatar da shi ba. PM ya tambayi AI "kwana nawa gwajin app ta hannu yake ɗauka?" AI ya ce "kusan kwanaki 8" kafin ganin bayanan kungiyar. PM ya aikata wannan ga abokin ciniki; ainihin lokacin shine kwanaki 15 na kasuwanci bisa ga bayanan tarihin ƙungiyar. Sabanin kwanaki 7 ya haifar da hukunci. Kuskure: tsammanin lamba daga AI don samar da alƙawari ba tare da bayanan ƙungiyar ba.

Shari'a ta 3 - Cin zarafin sirri. Wani shugaban ƙungiyar ya ɗora tsarin albarkatun da ke ɗauke da sunan abokin ciniki, adadin kwangila, da bayanin albashin duk ƙungiyar a cikin kayan aikin AI na jama'a kuma ya ce "inganta wannan." Bayanan sun tafi zuwa uwar garken waje; abokin ciniki ya aika sanarwa don cin zarafin NDA. Hanyar da ta dace ita ce a bar suna, adadin, da albashi da raba filayen da ba a san su ba kamar kashi na rawa da ƙoƙari.

Rauni mai ƙarfi / Ƙarfi mai ƙarfi

Rawanin faɗakarwa:

Ka rubuta game da matsayin aikinmu na wannan watan kuma ka gaya mana nisan da muka yi.

Wannan da'awar ba ta da lahani: ba a ba da AI ba bayanai, don haka kawai zai iya amsa tambayar "yaya muka zo" tare da lambar da aka yi. Babu lokacin, ko iyaka, ko mahallin da ba a bayyana ba.

Ƙarfi mai ƙarfi:

Matsayin ku: mataimaki na taimaka wa mai sarrafa aikin.Tsarin: A ƙasa akwai shirin / ainihin bayanai don fakitin aiki 5 (sunan abokin ciniki da adadin da aka rufe).Aiki: Rubuta daftarin taƙaitaccen taƙaitaccen bayani (kalmomi 200 ko ƙasa da haka). Kawai amfani da bayanan da na bayar; rubuta "[tabbatar da ake buƙata]" don ɓacewar bayanin, dacewa da lamba. Tsarin: 1) Matsayi na gaba ɗaya (RAG), 2) Ci gaban fakiti, 3) karkatar da fakiti da dalili, 4) Shawarwari. Bayanai: - WBS-1 Analysis: shirin 100% / ainihin 100% - WBS-2 Zane: shirin 80% / ainihin 60% - WBS-3 Ci gaba: shirin 40% / ainihin 25% - WBS-4 Gwaji: shirin 10% / ainihin 0% - WBS-5 Takardu: shirin 20% / ainihin 20%

Wannan faɗakarwa tana da ƙarfi saboda rawar, mahallin, bayanai, iyaka ("madaidaicin lamba"), tsari, da shubuha ("[tabbatar da ake buƙata]") an ba da su a fili. Dole ne mai sarrafa aikin ya tabbatar da abin da aka fitar.

Wasu samfura masu amfani guda uku:

# Samfurin da ke tilasta rashin tabbas Cire yanke shawara da ayyuka daga rubutu mai zuwa. Ba a sanya wani nauyi ko kwanakin da ba a ambata a sarari a cikin rubutu ba; Rubuta "rashin tabbas" inda ba ku da tabbas. Kar ku gyara shi.

# Tunatar da bayanan sirri (binciken kai) Idan kun ga sunan abokin ciniki, adadin ko sunan mutum a cikin rubutun da zan ba ku, ku gargade ni kafin fara aikin kuma ku ba ni shawarar in maye gurbin waɗannan filayen da [MASKED].

# Samfuran da ke samar da lissafin tabbatarwa Ga kowane sakamakon lamba da kuka samar, ƙara "matakin tabbatarwa" mai layi ɗaya kan yadda manajan aikin zai iya tabbatar da kansa.

Kuskuren gama gari

  • Tsammanin lambobi ba tare da bayar da bayanai ba: Neman AI don lokaci, farashi ko ci gaba ba tare da ba da bayanan aikin ku ba yana gayyatar shi zuwa hallucinate.
  • Ruɗewar magana da daidaito: Rubutun da aka rubuta da kyau ba ya nufin daidai ne.
  • Manna bayanan sirri kamar yadda yake: Sunan abokin ciniki, adadin kuɗi da bayanin lamba bai kamata su shigar da kowane buɗaɗɗen kayan aiki ba tare da ɓoye suna ba.
  • Bayar da sadaukarwa ga AI: Ranar bayarwa da kasafin kuɗi bai kamata a yi ba tare da tabbatar da ƙungiyar ba.
  • Ƙoƙarin gama shi da faɗakarwa guda ɗaya: Kyakkyawan sakamako yana fitowa daga ingantaccen tsari wanda ya haɗa da tsarin rawar-yanayin-bayanai-iyaka.
Tukwici: Fara kowane zaman AI ta hanyar tambaya, "Waɗanne abubuwa uku ne zan tabbatar da kaina kafin in gabatar da wannan abin da za a iya bayarwa ga mai tallafawa?" Fara da tambayar. Wannan al'ada za ta kare ku ta duk ayyuka a cikin sauran module.

A takaice

Hankali na wucin gadi shine mataimaki mai ƙarfi a cikin gudanar da ayyukan da ke hanzarta rahotanni, tsare-tsare, ƙididdiga da sadarwa; Duk da haka, kayan aiki ne wanda ke samar da zayyana, ba alƙawura ba. Lokacin da muka rarraba kasuwancin zuwa tsarin aiki, dabara da dabarun dabarun, rawar AI ya zama ƙarami yayin da haɗarin ke ƙaruwa. Dole ne a tabbatar da kowane fitarwa ta matakai uku (haɗi zuwa tushe, sake ƙididdigewa, tace gudanarwa); Dole ne a ɓoye sunan aikin da bayanan abokin ciniki a cikin iyakar KVKK/NDA. Alhakin da amincewa na ƙarshe na yanke shawara mai mahimmanci koyaushe yana kan ɗan adam.

Aikin aikace-aikace

Zaɓi aiki daga aikinku na yanzu. Da farko, rubuta da gangan "rauni" ga AI ​​(ba tare da mahallin ba, ba tare da ba da wani bayani ba) kuma adana fitarwa. Sannan sake tambayar wannan ɗawainiyar tare da tsarin "ƙarfi mai ƙarfi" a cikin wannan rukunin (rawar, mahallin, bayanan da ba a san su ba, iyaka, tsari). Sanya bugu guda biyu gefe da gefe kuma rubuta bambanci kuma aƙalla maki uku kuna buƙatar tabbatarwa da kanku a cikin bugu biyun.

jerin abubuwan dubawa

  • [ ] Na sanya matsayin AI a matsayin "mataimaki / daftawa" da yanke shawara a matsayin "dan Adam".
  • [ ] Na ƙaddara matakin haɗari (ƙananan / matsakaici / babba) na aikina.
  • [ ] Na ƙara rawa, mahallin, bayanai, iyaka da tsari zuwa faɗakarwa.
  • [ ] Na ɓoye sunan abokin ciniki, adadin da bayanin mutum.
  • [ ] Na lura matakin da zan tabbatar da kowace lamba da kanta da kanta.
  • [ ] Ban raba kowane fitarwa mai ɗauke da alƙawari (kwana / kasafin kuɗi) ba tare da tabbatar da shi ba.