Riba:
- Ikon fahimtar tashoshi ajiya (OTA, kai tsaye, hukuma), zama da ra'ayoyi marasa nuni da amfani da hankali na wucin gadi don samar da taƙaitaccen buƙatu da daftarin tunatarwa.
- Ƙarfin ƙimantawa fiye da kima da sokewa ta yanayi akan yanayin yanayi-by-scenario tare da tallafin fasaha na wucin gadi
- Samun ikon kiyaye cewa fitarwar bayanan sirri shawara ce ta ƙididdiga kuma cewa yanke shawara ta ƙarshe da ta shafi wuce kima da cin zarafin baƙi na mai sarrafa ne.
Ba za a iya fahimtar kudaden shiga na otal ko kayan aiki sau da yawa ta hanyar kallon lamba ɗaya: ɗakuna nawa ake sayar da su yana da mahimmanci kamar ɗakuna nawa aka sayar, ta wanne tashar, akan wane farashi, da adadin sokewa. Ajiyewa da sarrafa tashoshi fasaha ce ta sarrafa dukkan hoto. A cikin wannan rukunin, zaku koyi yadda ake amfani da basirar wucin gadi (AI) da gaba gaɗi don taƙaita tafiye-tafiye na booking, fassarar sokewa da ƙirar nuni, shirya rubutun tunatarwa, da kimanta yanayin wuce gona da iri. Gargadi daga farkon: overbooking, yanke shawara mafi mahimmanci a cikin wannan rukunin, yanke shawara ne mai haɗari sosai kuma AI kawai ke haifar da yanayi a nan, ba ta taɓa faɗin ƙarshe ba.
Sanin tashoshi
Bari mu fara bayyana sharuɗɗan. Tashar booking ita ce hanyar sayar da daki. Babban tashoshi sune: tashoshi kai tsaye ( gidan yanar gizon kansa na otal, waya, tebur na gaba - babu hukumar), OTA (Hukumar Balaguro ta kan layi; dandamali na kan layi kamar Booking.com, Expedia — karɓar hukumar), ma'aikacin balaguro / mai kula da balaguron balaguro (sayar da fakitin girma ko fakiti), da GDS (Tsarin Rarraba Duniya; hanyar rarraba hanyar sadarwa ta hada kamfanoni da tallace-tallace na hukuma). Manajan tashar shine software wanda ke daidaita samuwa da farashi akan duk waɗannan tashoshi daga wuri guda; Manufarsa ita ce don hana sayar da ɗaki ɗaya akan tashoshi biyu (kuskuren overbooking).
Ƙarin mahimman ra'ayoyi guda biyu: Ba-show baƙo ne wanda bai fito ba kuma bai ba da sanarwa ba duk da cewa ya yi ajiyar wuri. Sokewa shine lokacin da baƙo ya karya ajiyar sa/ta kafin isowa. Waɗannan biyun sune rashin tabbas waɗanda suka fi shafar kudaden shiga, saboda ɗakin da ya bayyana ana sayar da shi na iya zama babu kowa a cikin minti na ƙarshe.
A cikin wannan tebur, AI na iya ba ku abubuwa masu zuwa: taƙaita rarraba tashoshi, fassara fassarar sokewa da ƙirar nuni, daftarin tabbatarwa / tunatarwa da za a aika ga baƙo, tsara abubuwan da za a iya samu na yanayi daban-daban na overbooking. Abin da ba zai iya bayarwa: samuwar gaske, yuwuwar sokewa ta gaske da lambar wuce gona da iri ta ƙarshe. Waɗannan sun fito ne daga tsarin ku da yanke shawara.
Mataki-mataki: karanta bayanan ajiyar kuɗi tare da AI
- Kawo bayanan sirri da tsari. Cire filayen kamar tashoshi, ɗakin-dare, adadin sokewa daga PMS ɗinku ba tare da sunaye ba.
- Rubuta mahallin. Ƙayyade lokacin, nau'in kayan aiki, kakar da abin da kuke son koya.
- Nemi asusu da sharhi. Tambayi AI don ƙididdige ma'auni kuma rubuta sharhin sakin layi ɗaya.
- Tabbatar. Duba kowane rabo da hannu; Bincika lambobin karya.
- Kuna juya shi zuwa yanke shawara. Fitowa shine shigarwa; Dabarun tashar da shawarar wuce gona da iri naku ne.
Tebu mai zuwa yana taƙaita fa'idodi na yau da kullun da farashin tashoshi:
tashar
Amfani
Farashin/haɗari
amfanin AI
kai tsaye
Babu hukumar, kuna adana bayanai
Yana da wuyar haifar da buƙata
Rubuta rubutun tabbaci/tunatarwa
OTA
babban gani
15-20% kwamiti
Sharhi da buƙatar taƙaitaccen bayani
hukumar / yawon shakatawa
yawan zama
Ƙananan gefe, kwangila
daftarin tsari
GDS
Samun shiga kamfani
Complex, biya
Takaitaccen rahoto
Babu nuni da sokewa: fassarar ƙirar tare da AI
Babu nunin nuni da sokewa ba da gangan ba; Sau da yawa suna ɗaukar alamu. Misali, yayin da sokewa ya yi ƙasa don jadawalin kuɗin fito da ba za a iya dawo da shi ba, yana iya zama babba don sassauƙan kuɗin fito; booking daga wasu tashoshi na iya haifar da ƙarin nunin nuni; Littattafan mintuna na ƙarshe sun bambanta. AI na iya taƙaita waɗannan alamu lokacin da kuka ba da bayanai kuma ku nuna a cikin wane yanki ne haɗarin ke tattare. Amma ku mai da hankali: maki da AI ta samar, kamar "wannan booking yana ɗaukar haɗarin 30% na babu nuni", hasashe ne na ƙididdiga; Ba a yi amfani da shi don wulakanta baƙo ɗaya ba, amma azaman sigina gabaɗaya don tunasarwa da shirin wuce gona da iri.
Tsanaki: Sanya baƙo a matsayin "mai haɗari" dangane da yanayin nunin baya da ƙuntatawa sabis yana haifar da wariya da hatsarori. Yi amfani da maki AI don tsarawa, ba akan baƙo ba.
Overbooking: yanke shawara mafi haɗari
Overbooking shine lokacin da otal ya sayar da dakuna fiye da yadda yake da shi; Hankalinsa ya dogara ne akan zato cewa wasu baƙi za su soke ko babu nuni ta wata hanya. Lokacin da aka yi daidai, yana cika ɗakunan da babu kowa; Lokacin da aka yi ba daidai ba, yana haifar da baƙo wanda ba shi da daki lokacin da ya isa (yanayin tafiya / ƙaura), wanda ke da matukar tsada ga alamar. Anan AI na iya samar muku da al'amura dangane da yiwuwar sokewa / babu nuni: "idan kun mamaye dakuna 5 kuma adadin sokewar ku na tarihi shine 8%, adadin da ake tsammanin buɗe dakuna shine wannan." Amma yanke shawarar overbooking na ƙarshe - ɗakuna nawa, a waɗanne dare, tare da menene ramuwa da tsarin tafiya - ta dogara ga mutum.
uku mini lokuta
Case 1 - Ma'aunin Channel. Kashi 78% na kudaden shiga otal din yana fitowa ne daga OTA guda daya, kuma kudin hukumar ya karu. Manajan ya ba da rarraba kudaden shiga na tashar da ba a san shi ba ga AI kuma ya nemi taƙaitawa da ra'ayoyi don haɓaka tashar kai tsaye. YZ ya ƙirƙiro imel ɗin tabbatarwa yana ba da ƙaramin fa'ida (shiga-faran shiga) zuwa yin ajiyar kai tsaye. Otal din ya shirya kuma yayi amfani da wannan; Rabon tashar kai tsaye ya karu daga 14% zuwa 22% a cikin watanni 3. Da'awar lamba duk sun fito ne daga bayanan otal ɗin, AI kawai ya samar da sharhi da rubutu.
Hali na 2 - Ba a tabbatar da wuce gona da iri ba. Wani manaja ya tambayi AI ba tare da bayanai ba, "Ƙarin dakuna nawa zan iya sayarwa gobe?" YZ ya ce "dakunan dakuna 8". Manajan ya amince; Washegari, ba zato ba tsammani, an soke soke 2 ne kawai kuma an bar baƙi 6 ba tare da daki ba kuma an tura su wani otal tare da diyya. Kuskure: jiran lamba daga AI ba tare da ainihin tarihin sokewa da takamaiman buƙatar wannan dare ba.
Hali na 3 - Babu nunin rage darajar tare da tunatarwa. Babu nuni ya kasance mai girma don yin ajiyar kuɗi mai sassauƙa a gida ɗaya. Ƙungiyar ta nemi AI don aika daftarin rubutu ranar da za a shiga, gami da tausasawa, tunatarwa mai harsuna da yawa da kuma hanyar haɗin yanar gizo mai sauƙi. Rubutun da aka aiko tare da yardar ɗan adam; Adadin rashin nunin ya ragu sosai saboda baƙon da ba ya nan sun soke tun da wuri kuma suka bar ɗakin.
Rauni mai ƙarfi / Ƙarfi mai ƙarfi
Rawanin faɗakarwa:
Fada mani dakuna nawa zan sayar gobe?
Wannan hanzari yana da haɗari: AI bai san ainihin samuwa ba, takamaiman buƙatar wannan dare, da tarihin sokewa; Lambar da aka bayar ta gaskiya ce kuma tana iya haifar da cin zarafi ga baƙo.
Ƙarfi mai ƙarfi:
Matsayinku: mataimakin sarrafa kudaden shiga. Shawarar tawa ce, kawai ku fito da wani labari. Bayanai (wanda ba a sani ba): Otal mai dakuna 100, dakuna 100 ya bayyana gobe. Matsakaicin sokewar+no-nuni na wannan nau'in dare a cikin watanni 12 da suka gabata shine 6%, mafi ƙanƙanta shine 2%. Aiki: nuna a cikin tebur buɗe ɗakin da ake sa ran da kuma haɗarin rashin ɗaki don lambobi daban-daban na wuce gona da iri (0, 2, 4, 6); bayyana lissafin; haskaka mafi munin yanayi. IMPOSING ainihin lamba, ƙara ƙima mai ƙima.
Samfurin: tabbatarwar tasha/ imel ɗin tunatarwa:
Matsayinku: Mataimakin sadarwa na baƙo wanda ke rubutu daidai da sautin alamar otal ɗin. Harshe: [Turkiyya/Ingilishi/Jamus]. Sautin: dumi, takaice, ƙwararru. Magana: [nau'in dukiya], shiga [kwanan wata], ƙimar sassauƙa. Aiki: Zana imel na kalma 90 wanda (1) yana tabbatar da ajiyar, (2) yana tunatar da ku sauƙin sokewa/samuwar canji, (3) yana gayyatar lamba tare da tambaya. ADD farashin, lambar ɗakin ko bayanan sirri; Zan kara su.
Samfura: taƙaitaccen rarraba tashoshi:
A ƙasa akwai tebur na samun kuɗin shiga tashoshina: [tashar: dakin-dare, kudaden shiga]. Aiki: ƙididdige rabon kuɗin shiga kowane tashoshi a matsayin kashi (nuna dabara), rubuta sharhin sakin layi ɗaya, ba da shawarar ra'ayoyi 3 kai tsaye don haɓaka tashar. Kada ku sanya wasu lambobin da ban ba da bayanai ba.
Samfurin: taƙaitaccen tsari ba-nuna:
Bayanan da ba a san su ba: ajiyar wuri da lambobi marasa nuni ta bangare [tebur]. Aiki: nuna wanne yanki ne ke da mafi girman ƙimar nuni, sharhi kan dalilai masu yuwuwa, ba da shawarar dabarun tunatarwa. Kada ku yi amfani da maganganun da ke wulakanta baƙo ɗaya; Fassara maki don dalilai na tsarawa.
Kuskuren gama gari
- Bari AI ta ƙayyade adadin overbooking. AI yana haifar da yanayi; Dakuna nawa ne za a sayar da su an ƙayyade ta tarihin sokewa da shawarar mai sarrafa.
- Samar da alamar baƙi tare da maki mara nuni. Wannan wariya ce da haxarin mutunci; Makin don dalilai ne kawai.
- Dogaro da sharhi ba tare da tabbatar da bayanan tashar ba. Takaitaccen bayanin AI yana da mahimmanci idan shigarwar ta yi daidai.
- Raba bayanan sirri. Sunan ajiyar ajiya, kati da fasfo ba sa shigar da buɗaɗɗen abin hawa.
- Yin watsi da dogaro akan tashar guda ɗaya. AI yana nuna ma'auni, amma dabarun tashar na ku ne.
Tukwici: A cikin al'amuran wuce gona da iri, koyaushe ku tambayi AI don layin "mafi munin yanayi". Lokacin yanke shawarar ku, kiyaye biyan diyya da tsarin kayan aiki a shirye bisa mafi munin yanayi, ba matsakaici ba.
A takaice
Ajiyewa da sarrafa tashoshi suna hari daidaitattun kudaden shiga, ba zama ba. A cikin wannan aikin, AI yana samar da taƙaitaccen tashoshi, sharhin da ba a nuna ba, rubutun tunatarwa da abubuwan da suka wuce kima; Amma ainihin samuwa, yuwuwar sokewa da yanke shawarar wuce gona da iri sun fito ne daga tsarin ku da hukunci. Babban yanke shawara mai haɗari shine overbooking, inda AI kawai ke haifar da yanayi, mutane suna yanke shawara.
Aikin aikace-aikace
Yi amfani da samfurin "Ƙarfi mai ƙarfi" don wani (ko hasashe) dare a dukiyar ku: dukiya mai daki 100, tabulate 0/2/4/6 overbooking scenarios cikin AI, yana ɗaukar matsakaicin sokewa/no-nuni na 6%. Tabbatar da fitarwa (ɗakunan buɗewa da ake tsammanin = overbooking - da ake tsammanin sokewa), yi alama mafi munin yanayi kuma ku ba da hujja a cikin jimloli 5 waɗanne adadin adadin kuɗin da za ku zaɓa, da wane tsarin biyan diyya.
jerin abubuwan dubawa
- [ ] Na ɓoye suna kuma na tsara bayanan ajiyar?
- [ ] Na so layin "mafi munin yanayi" don yin fiye da kima?
- [] Shin na tabbatar da kowane rabo da AI ta dawo da hannu?
- [ ] Shin na yi amfani da maki mara nuni don tsarawa ba don baƙo tambarin ba?
- [ ] Shin na dangana hukuncin wuce iyaka da tasha na ƙarshe ga ɗan adam?