Riba:
- Samun damar bambance inda hankali na wucin gadi ke adana ainihin lokaci a cikin masauki da ayyukan tafiye-tafiye (ajiye, abun ciki, amsawa, tsinkaya) da kuma inda aka bar yanke shawara irin su farashi, overbooking da sadaukarwar baƙi ga mutane, dangane da matakin haɗarin aiki.
- Ikon yin amfani da horo wanda ke tabbatar da kowane fitowar bayanan sirri ta hanyar matakan haɗa shi zuwa tushen, sake ƙididdige shi da wucewa ta hanyar tacewa na gudanarwa.
- Rashin ɓoye bayanan baƙo da ajiyar bayanai tsakanin iyakokin KVKK / GDPR da samun al'adar zabar abin hawa mai aminci.
Ana yin ɗaruruwan ƙananan yanke shawara kowace safiya a gaban teburin otal. Dakuna nawa ne za su kasance babu kowa a yau? Wanene ya kamata mu maye gurbin baƙon da ya soke? Ya kamata mu kara farashin gobe? Yaya za mu mayar da martani ga baƙo da ke yin rubutu da Jamusanci? Yaya ya kamata mu mayar da martani ga mummunan kalaman jiya? Ma'aikatan gida nawa ne yakamata suyi aiki a karshen mako? Wasu daga cikin waɗannan hukunce-hukuncen na maimaitawa ne, masu ɗaukar bayanai, kuma suna ɗaukar lokaci; Wasu kai tsaye suna yin tasiri ga gogewar baƙo, kuɗin shiga otal, ko sunan tambari. Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙwararren Ƙadda tọn ne (AI, ko AI na da aka yi a takaice-tsarin kwamfuta wanda zai iya samar da rubutu, gane alamu, yin tsinkaya, da kuma taƙaita bayanai kamar mutane) ya dace daidai a tsakiyar wannan hoton: lokacin da aka yi amfani da shi daidai, zai iya shirya amsoshi, bayani, da tsinkaya a cikin minti maimakon sa'o'i; An yi amfani da shi ba daidai ba, yana iya ɗaukar fitowar da alama mai aminci amma kuskure cikin sadaukarwar baƙo ko shawarar farashi.
Naúrar farko na wannan ƙirar ba gabatarwar software ba ce. Manufarta ita ce bayyana inda za a saka AI a cikin kasuwancin ku da kuma inda ba za ku saka shi kwata-kwata ba. Domin yawon bude ido da kula da otal duka filin "aiki-mahimmanci" da "mahimmancin kwarewar baƙo": yanke shawara mai yawa da kuka yanke na iya lalata hutun iyali; Jumlar da ba daidai ba na iya yin sabis ɗin da ba haka ba. Let's lay out the basic principle from the beginning: Artificial intelligence is an assistant, not a manager. Nauyi da amincewa na ƙarshe na yanke shawara da suka shafi farashi, fiye da kima, sadaukarwa ga baƙi da sadarwar alamar suna na ƙwararren ƙwararren ƙwararren ne kuma mai kulawa.
Yadudduka na kasuwancin yawon shakatawa da wurin AI
Don fahimtar kasuwancin baƙi ko balaguro, yana da amfani a raba kasuwancin gida uku. Layin aiki shine aikin yau da kullun: shiga, martani, kiyaye gida, canje-canjen ajiyar. Tsarin dabara shine shirin kowane mako-wata: hasashen zama, saitin farashi, kalanda na yakin neman zabe. Tsarin dabarun ya ƙayyade jagorancin kasuwancin: zuba jari, matsayi, sabon kasuwa. AI na iya taɓa duk matakan uku; amma tare da iko daban-daban a kowace. A Layer na aiki, AI yana samar da zayyana da sauri da faɗakarwa; A tsarin dabarun, yana ba da shigarwa kawai kuma gudanarwa yana yanke shawara.
Bari mu ayyana ƴan asali kalmomi daga farko. Adadin zama shine rabon dakunan da aka sayar zuwa dakuna masu sayarwa. ADR (Matsakaicin Matsakaicin Kullum) shine matsakaicin adadin yau da kullun da aka sayar. RevPAR (Revenue Per Damas Room) shine kudaden shiga kowane ɗakin da ake siyarwa. OTA (Hukumar Balaguro ta kan layi) tashar tallace-tallace ce ta kan layi kamar Booking.com ko Expedia. PMS (Tsarin Gudanar da Dukiya) ita ce babbar software wacce otal ɗin ke adana ajiyar kuɗi da bayanan baƙi. Za mu yi bayanin waɗannan ra'ayoyi ɗaya bayan ɗaya a cikin raka'a masu zuwa; A yanzu, san wannan: A cikin duk waɗannan ra'ayoyin, AI yana ba ku jita-jita da bincike, amma ba ya yanke shawara.
Tebur mai zuwa yana taƙaita rawar da matakin haɗari na AI ta manufa:
nema
Matsayin AI
Matsayin haɗari
Wanda ya yarda
Rubuta daftarin dakin / bayanin yawon shakatawa
sketch janareta
ƙananan
Editan abun ciki
Daftarin amsa baƙo
sketch janareta
Ƙananan-Matsakaici
Dangantakar baƙi
Hasashen zama/buƙata
Hasashe, janareta na labari
matsakaici
manajan kudaden shiga
Binciken ra'ayi na sharhi
taƙaitaccen bayani
matsakaici
Jami'in tallace-tallace
Shawarwar farashi mai ƙarfi
Generator na rubutun, ba kalma ta ƙarshe ba
babba
manajan kudaden shiga
Shawarar wuce gona da iri
shigarwar taimako
mai girma
alhakin manajan
Ka tuna layi ɗaya a cikin wannan ginshiƙi: yayin da haɗarin ke ƙaruwa, aikin AI yana raguwa, amincewar ɗan adam yana girma.
Me yasa "tabbaci" shine zuciyar wannan kasuwancin
Samfuran yaren basirar ɗan adam da alama suna da tabbaci ga amsarsu, amma ƙila ba za su tabbata ba. A cikin harshe na fasaha, ana kiran wannan hallucination: shine ƙirar ƙirƙira na bayanan da ba su wanzu a cikin jimla mai kyau, kamar dai gaskiya ne. Ga ƙwararrun ƙwararrun yawon buɗe ido, wannan babban tarko ne: ƙirar na iya samar da lamba yana cewa "a bara yawan ku ya kai kashi 74 cikin ɗari", kodayake bai taɓa ganin bayanan ku ba kuma wannan lambar ta cika. Ko kuma kuna iya rubuta cewa "otal ɗin ku yana da minti 5 daga bakin teku"; alhali bakin tekun yana da nisa da mintuna 20. Tunda ya faxi duka da iyawa ɗaya, abin da ke raba nagarta da mugunta shine iliminka da ɗabi'ar tantancewa.
Horon tabbatarwa ya ƙunshi matakai guda uku:
- Hanyar haɗi zuwa tushe: Dogara ga tsarin ku (PMS, mai sarrafa tashar, lissafin kuɗi, takardar farashi) da ainihin bayanan, ba ƙwaƙwalwar AI ba, don lambobi, ƙimar, farashi, samuwa da manufofi. Yi amfani da AI don yin sharhi kan wannan bayanan, ba don tunawa da shi ba.
- Sake ƙididdigewa/kwatanta: bincika kowane sakamakon ƙididdiga, ƙididdigewa da yanayin dawowar AI. Tabbatar da adadin zama, ADR, jimlar da kanka.
- Tace mai gudanarwa: Gwaji daga hangen nesa ko abin da aka fitar ya saba wa gaskiyar da ke ƙasa (manufofin farashi, sautin alama, doka, gamsuwar baƙi).
Tsanaki: Aiwatar da ra'ayi na AI ko amsa baƙo ba tare da tabbatar da shi ba kamar yanke shawarar gudanarwa ba tare da sanya hannu ba. Don kawai abin da aka fitar yana da kyau ba gaskiya ba ne.
Keɓantawa: bayanan baƙi bayanan sirri ne
Bayanan baƙi (suna, fasfo/lambar ID, lamba, tarihin masauki, bayanin biyan kuɗi) ana kiyaye su a ƙarƙashin KVKK (Dokar Kariyar Bayanan Sirri) a Turkiye da GDPR a Turai. Manna sunan baƙo, lambar fasfo, lambar ɗaki, da bayanan katin kuɗi a cikin kayan aikin AI na jama'a babban cin zarafi ne. Hankali iri ɗaya ya shafi bayanan kasuwanci wanda ke sirrin ciniki (bayanin kudaden shiga, farashin mai kaya, sharuɗɗan kwangila). Ƙa'idar ta kasance mai sauƙi: ɓoye bayanan kuma kar a raba wanda ba dole ba. "Baƙon da ke buƙatar rajistar marigayi" maimakon "John Smith, ɗakin 214, fasfo X"; Maimakon "kwamitin 18% tare da Grand Tur A.Ş." rubuta "yarjejeniya da wata hukuma". Idan zai yiwu, zaɓi kayan aikin kamfanoni waɗanda ke da yarjejeniyar sarrafa bayanai kuma kar a yi amfani da bayanan ku a cikin horon ƙira.
uku mini lokuta
Case 1 - Amintaccen amfani. Wani kwararre kan hulɗar baƙo yana amsawa ga matsakaita na imel na harsuna da yawa 60 a kowace rana, yana kashe mintuna 6-7 akan kowane ɗayan. Bayanin baƙon da ba a san shi ba (babu suna/ɗaki, kawai nema) kuma ya nemi AI don tsararrun da suka dace da sautin alamar. AI ta samar da zane-zane a cikin dakika; ƙwararren ya kwatanta kowane daftarin aiki tare da ainihin bayanan ajiyar kuɗi, ya gyara alƙawura biyu na kuskure, kuma ya sallame su. Duration: Minti 2 a kowane imel maimakon mintuna 6. AI ya ba da daftarin, alhakin ya kasance tare da ɗan adam.
Case 2 - Tarkon lambar da ba a tantance ba. Wani manajan kasuwanci ya tambayi YZ, "Mene ne matsakaicin zamarmu a kakar da ta gabata?" AI cikin amincewa ya ba da adadin "kusan 78%" ko da yake ba shi da damar yin amfani da kowane bayanai. Manajan ya sanya wannan a cikin gabatarwar masu saka hannun jari; ainihin adadin shine 66%. Bambancin ya haɓaka hasashen kudaden shiga. Kuskure: tsammanin lambobi daga AI ba tare da ba da bayanai ba.
Shari'a ta 3 - Cin zarafin sirri. Wani ma'aikaci ya ɗora fayil ɗin Excel wanda ya ƙunshi cikakkun sunaye, lambobin fasfo da lambobin ɗakin baƙi da ke zama cikin kayan aikin AI na jama'a kuma ya ce, "Zai samar da jerin VIP." Bayanan sun tafi zuwa uwar garken waje kuma akwai haɗarin binciken KVKK. Hanyar da ta dace: don cire sunan da fasfo kuma kawai raba filayen da ba a san su ba kamar "matakin aminci" da "daren zama".
Rauni mai ƙarfi / Ƙarfi mai ƙarfi
Rawanin faɗakarwa:
Yi sharhi game da ayyukan otal ɗinmu a wannan kakar kuma ku gaya mana ƙimar zama.
Wannan da'awar ba ta da lahani: ba a ba da AI ba bayanai, don haka kawai zai iya amsa tambayar "yawan zama" tare da lambar da aka yi. Babu lokacin, ko kayan aiki, ko mahallin da ba a bayyana ba.
Ƙarfi mai ƙarfi:
Matsayin ku: mataimakin mai nazarin kasuwancin otal. A ƙasa akwai bayanan kakar mu da ba a san su ba (babu ID na baƙo). Jimlar ɗakuna: 120. Season: 90 days. An sayar da dakuna-dare: 8,640. Aiki: (1) ƙididdige yawan zama kuma nuna dabarar, (2) rubuta sharhin sarrafa sakin layi ɗaya, (3) bayyana a sarari inda ba ku da tabbas; Kada ku sanya wasu lambobi waɗanda ban samar da bayanai don su ba.
A cikin wannan buƙatar, bayanan, tsammanin dabara, rawar da "ƙira" hani sun bayyana a sarari. Har yanzu kuna tabbatar da fitarwa da kanku: 120 × 90 = 10,800 na iya siyarwar daki-dare; 8,640 / 10,800 = 80%.
Tebur mai zuwa yana taƙaita ƙa'idodin jumla ɗaya a cikin wannan darasi:
ka'ida
Me ake nufi
AI mataimaki ne
Hukunci da alhaki na mutane ne
Hanyar haɗi zuwa tushe
Lambar / farashin ya fito daga tsarin, ba ƙwaƙwalwar AI ba
A boye sunansa
Ba a raba ainihi da bayanan da ba dole ba
tabbatar
Ana bincika kowane fitarwa, an ƙi dacewa
Kuskuren gama gari
- Ana tsammanin lambobi daga AI ba tare da bada bayanai ba. Samfurin ba zai iya samun damar bayanan ku ba; Matsakaicin, farashin ko ADR da aka bayar na ƙage ne. Koyaushe samar da bayanai.
- Kuskuren fitar da kyau kamar daidai. Bayanin da aka rubuta da kyau ba yana nufin daidai ba ne.
- Raba bayanan ainihi. Suna, fasfo, daki da lambar katin ba za su taɓa shiga buɗaɗɗen abin hawa ba.
- Tambayoyi ba tare da bayar da mahallin ba. Idan ba a kayyade lokacin, kayan aiki, harshe, sautin alama ba, fitarwar zata zama kuskure.
- Bayar da shawarar ga AI. AI yana ba da shawara; Amincewa da alhaki na mai sarrafa ne.
Tukwici: Haɗa ɗan gajeren “layin ƙa’ida” a cikin kowane zaman AI: “Kada ku sanya kowane lambobi, farashi, samuwa, ko alkawuran da ban samar da bayanai ba; bayyana 'ba tabbata' inda ba ku da tabbas." Wannan jumla guda ɗaya tana rage haɗarin hasashe sosai.
A takaice
Hankali na wucin gadi shine mataimaki mai ƙarfi a cikin yawon shakatawa da baƙi: yana haɓaka amsoshi, bayani da tsinkaya. Amma yanke shawara, alhakin da amincewar ƙarshe koyaushe suna tare da mutum. Yayin da haɗarin ke ƙaruwa, rawar AI ya zama ƙarami. Halaye guda uku sune tushen komai: sifa, tabbatarwa, da ɓoyewa. Da zarar kun shigar da waɗannan ukun, kowane kayan aiki a cikin sauran tsarin ya zama amintaccen mai haɓakawa a gare ku.
Aikin aikace-aikace
Sami alamar alama guda ɗaya da ba a bayyana sunanta ba daga kasuwancin ku (ko a zato): misali, jimlar adadin ɗakuna da dare-dare da aka sayar. Yin amfani da samfurin "Ƙarfin faɗakarwa" a sama, sa AI ta ƙididdige yawan zama kuma a nemi daftarin sharhin gudanarwa. Sannan tabbatar da fitarwa da kanku: yi lissafin da hannu, bincika lambobin ƙirƙira, duba ko an fitar da takaddun shaida. Rubuta bincikenku a cikin abubuwa 5.
jerin abubuwan dubawa
- [ ] Shin na ɓoye bayanan da na baiwa AI (babu suna/fasfo/daki)?
- [ ] Shin na tantance kowace lamba da kanta a cikin abin da ake fitarwa?
- [ ] Shin na ƙara "ƙaddamar lamba/farashin / alƙawarin da ban samar da bayanai ba" zuwa ga faɗakarwa?
- [ ] Shin na ƙayyade matakin haɗarin aikin kuma na ayyana ikon amincewa?
- [ ] Shin na dangana yanke shawara da alhakin ƙarshe ga ɗan adam?