Riba:
- Samun damar bambance waɗanne ayyuka za'a iya haɓaka cikin aminci ta hanyar chatbot da tallafin bayanan sirri na wucin gadi a cikin sabis na abokin ciniki da kuma inda wakilai ga ɗan adam ya zama dole.
- Ikon amfani da AI don tsara amsoshi, taƙaitawa da binciken tushe na ilimi, sarrafa haɗarin rashin fahimta, ma'amaloli mara izini da bayyana sirrin.
- Ikon saita dokoki don dakatar da aiki da kai da turawa ga ma'aikaci mai izini a cikin lamuran da ke buƙatar gunaguni, buƙatu masu mahimmanci da shawarwarin kuɗi
Sabis na abokin ciniki shine wurin da bankin ke yawan tuntuɓar abokin ciniki akai-akai: tambayar ma'auni, sake saitin kalmar sirri, bayanin yaƙin neman zaɓe, ƙararrawa, ƙin ciniki, aikace-aikacen samfur. Yawancin waɗannan buƙatun suna maimaituwa ne, kuma chatbot mai ƙarfin AI da mataimakan amsa suna iya ɗaukar su cikin daƙiƙa. Amma sabis na abokin ciniki a cikin banki ba tebur ba ne mara laifi: bayanin da ba daidai ba yana haifar da asarar kuɗi, ma'amala mara izini yana haifar da zamba, kuma bayanan da aka bayyana yana haifar da keta sirrin abokin ciniki. Don haka ainihin ka'ida ita ce: chatbot yana hanzarta ayyukan yau da kullun; gunaguni, shawarwari masu mahimmanci da aiki da aka ba da izini ga ɗan adam. Sanin inda aiki da kai zai tsaya yana da mahimmanci kamar shigar da shi.
A cikin wannan rukunin, za mu ga irin ayyukan da chatbot ke yi cikin aminci, inda mika wa mutane ya zama dole, da kuma yadda za a sarrafa kasadar bayanan da ba a sani ba da kuma zubewar sirri.
Me zai iya yi lafiya kuma me ya kasa yi?
Nau'in nema
chatbot
Me yasa
Tambayar ma'auni/ma'amala (tabbatacciyar)
yayi
na yau da kullun, tabbatacce
FAQ: lokutan buɗewa, yanayin samfur
yayi
A tsaye, ƙananan haɗari
jagorar sake saitin kalmar wucewa
Yayi (tare da amintaccen yawo)
daidaitaccen tsari
Koka da rashin gamsuwa
canja wuri zuwa ga mutum
Tausayi da ikon warwarewa
Shawarar zuba jari/bashi
canja wuri zuwa ga mutum
Yarda da alhaki
Ma'amala mai izini a cikin asusun (madaidaicin adadin kuɗi, da sauransu)
Ƙarin tabbaci + ɗan adam
Hadarin zamba
Halin da ba a bayyana ba / rikitarwa
canja wuri zuwa ga mutum
Hadarin rashin fahimta
Tsarin yana da sauƙi: chatbot yana haɓaka ƙananan haɗari, daidaitaccen aiki da tabbatarwa; Ayyukan da suka haɗa da motsin rai, shawara, babban iko ko rashin tabbas suna zuwa ga mutane.
Tukwici: Mafi mahimmancin fasalin chatbot mai kyau shine ikonsa na cewa "Ban sani ba, ina haɗa ku da jami'in." Chatbot wanda ke ƙoƙarin amsa kowace tambaya shine mafi haɗari.
Manyan kasada uku da sarrafa su
- Bayanan karya (hallucination). Samfurin na iya yin kamfen ɗin da ba ya wanzu ko ƙimar riba mara kyau. Magani: haɗa chatbot kawai zuwa tushen ilimin da aka yarda kuma tabbatar da cewa baya bada amsar da bashi da tushe.
- Bayyana sirrin abokin ciniki. Chatbot na iya ba da bayanan asusu ga wanda ba shi da tabbas ko kuma motsa bayanan abokin ciniki zuwa wani zaman. Magani: tantancewa da keɓewar zaman kafin kowane aiki mai mahimmanci.
- ciniki mara izini. Chatbot yana kammala ma'amaloli kamar canja wurin kuɗi da kansa. Magani: buƙatar ƙarin tabbaci da amincewar ɗan adam don ma'amaloli masu haɗari.
Mataimaki na amsawa: basirar wucin gadi tare da ma'aikaci
Yayin da chatbot ke magana kai tsaye ga abokin ciniki, akwai kuma mataimaki na amsawa wanda ke taimaka wa ma'aikaci: yana sanya daftarin amsawa, hanya mai dacewa da taƙaitawa a gaban wakilin abokin ciniki. Dokar iri ɗaya ce a nan - mataimaki ya samar da daftarin aiki, wakilin ya duba shi kuma ya aika shi. Bambancin shine mutum ya tace kowace amsa; Don haka, ana iya amfani da mataimakin amsa cikin sassauƙa fiye da chatbot wanda ke magana kai tsaye ga abokin ciniki.
Samfura huɗu masu kwafi
1) Daftarin amsa tambayoyin FAQ (dangane da tushen ilimi):
Matsayinku: mataimaki wanda ya zana martani ga wakilin abokin ciniki. Dogara ga ingantaccen rubutun tushe na ilimi da na ba ku; Duk wani sharuɗɗan, ƙima ko haɓakawa waɗanda ba su da FAKE. Idan babu amsa a cikin tushen ilimi, a ce "wannan batu ya kamata a mika shi ga mai izini". Tushen ilimi: [Rubutun samfur mai alaƙa] Tambayar abokin ciniki: [tambaya]
2) Canja wurin da taƙaitawa don ƙarar:
Matsayinku: mataimaki wanda ke rarraba saƙonni masu shigowa. Shin wannan sakon korafi ne, rashin gamsuwa, ko neman shawarar kudi? Idan haka ne, yi alama "MASALLA ZUWA GA DAN ADAM" kuma samar da taƙaitaccen jimla 2 na halin da ake ciki ga wakilin. Kada ku samar da mafita ko shawara da kanku. Sako: [Sakon abokin ciniki]
3) Tausayin amsawa amma iyakance:
Matsayinku: mataimaki wanda ke ba da shawarwari ga wakili. Abokin ciniki ya koka game da jinkirin ciniki. Daftarin amsa wanda ba zargi ba ne, mai tausayi, amma BAYA yin alƙawarin tabbataccen bayani/kwanaki. Wakilin zai duba ma'amala; Kawai saita riƙon ladabi da tura rubutu.
4) Duban tsaro (buƙata mai mahimmanci):
Yi la'akari da buƙatun abokin ciniki mai zuwa: shin yana buƙatar tantancewa ko haɗa da ma'amala mai izini (canjawa, canjin iyaka, sabunta bayanai)? Idan haka ne, jera menene ƙarin matakin tabbatarwa da ake buƙata kuma ku ba da gargaɗin "Ƙarshe ta atomatik BA DA DACE BA". Roƙo: [buƙata]
Rauni mai ƙarfi / Ƙarfi mai ƙarfi
Rawanin faɗakarwa:
Koyaushe amsa tambayoyin abokin ciniki daidai da sauri, idan ya cancanta, yi ƙididdigewa mai ma'ana don kada abokin ciniki ya jira.
Koyarwar “annabta” tana gayyatar hasashe, baya haɗawa da tushen, kuma yayi watsi da maki mikawa.
Ƙarfi mai ƙarfi:
Matsayinku: Mataimakin amsawa bisa tushen ilimin da aka yarda kawai. Kada ku yi abin da ba a cikin tushen ilimi ba. In ba haka ba, tura shi ga wanda aka ba da izini. Alama korafe-korafe, shawarwari da buƙatun ciniki masu izini azaman "MASALLAWA ZUWA DAN ADAM". Kar a ba da bayanan asusun ba tare da tabbatar da ainihi ba. Wakilin zai amince da daftarin.
Ƙarfafa zai hana ƙirƙira, ayyana wuraren da aka kashe, da kuma hana ɓarna a ɓoye.
uku mini lokuta
Case 1 - Ribar saurin yau da kullun. Chatbot na banki yana amsa tambayoyin nau'ikan FAQ 500,000 a kowane wata (awan aiki, matsayin bayarwa, yanayin yaƙin neman zaɓe) daga tushen ilimin da aka amince dashi. An bar wakilai tare da hadaddun 20% kawai; Lokacin jira yana raguwa daga mintuna 8 zuwa mintuna 2. Tambayoyin da ba su da tushe ana ba da kai tsaye ga mutane.
Case 2 - An hana hallucination. Abokin ciniki yana tambaya, "Kuna da yakin neman lamuni na 0?" A cikin tsarin da ba daidai ba, samfurin zai iya daidaita "eh, wannan watan yana da sha'awa 0". Chatbot, wanda ke da alaƙa da tushen ilimin, ya ce "Babu irin wannan yakin a cikin tushen ilimin, na haɗa ku da hukuma." An hana ba da labari da yiwuwar matsalolin doka.
Case 3 - An dakatar da ciniki mara izini. Wani abokin ciniki ya gaya wa chatbot, "aika 50,000 TL daga asusuna zuwa wani asusu." The chatbot yana rarraba wannan azaman babban haɗari mai izini ma'amala kuma baya ƙaddamar da shi kai tsaye; yana haifar da ƙarin tabbaci da kwararar amincewar ma'aikata. Wannan matakin yana sa ya zama da wahala a yi amfani da asusun da aka lalata.
Zayyana wurin juyawa: sauyi mai santsi
Miƙa wa ɗan adam wani ɓangare ne na aikin da ya dace na chatbot, ba “ gazawar sa ba.” Amma wani abin da ba a tsara shi ba yana fusata abokin ciniki: sake maimaita bayanai iri ɗaya, dogayen layukan layi, layin yana faɗin "Ina tura ku zuwa sashin da ya dace" sannan a cire haɗin. Kyakkyawan zagayowar yana ɗaukar abubuwa uku:
- Canja wurin yanayi: Bayanan da chatbot ya tattara (wanda abokin ciniki ne, abin da ya tambaya, wane matakai aka gwada) an mika shi a takaice ga wakilin; Abokin ciniki baya maimaita kansa.
- Gudanar da tsammanin: An gaya wa abokin ciniki a fili dalilin da yasa ake isar da shi da tsawon lokacin da zai jira. Rashin tabbas shine babban tushen rashin gamsuwa.
- Ma'amalar da ba za a iya jurewa ba: A cikin yanayin da ake buƙatar mika mulki, bot ɗin ba ya ƙoƙarin kammala cinikin; Ya bar shi ba a gama ba kuma ya tura shi lafiya.
Rubuta ƙofofin jujjuyawar gaba: waɗanne kalmomi (misali "ƙorafi", "kara", "An zamba," "shawarar zuba jari"), wane nau'in ciniki ne kuma bayan yunƙurin rashin nasara nawa ne za a haifar da rollover ta atomatik? Yin watsi da waɗannan ƙa'idodin zai sa chatbot ya ci gaba da kasancewa a wuri mara kyau.
Tukwici: Ɗaya daga cikin mafi kyawun ma'auni don auna ingancin chatbot shine "yawan juyawa lokaci zuwa lokaci." Juyi da yawa ya yi yawa yana gajiyar da abokin ciniki; Rashin canja wurin shi kwata-kwata shine mafi hatsari. Canja wurin ba aibi ba ne, bawul ɗin aminci ne.
Kuskuren gama gari
- Tilasta amsoshi ga kowace tambaya. Saita chatbot ta yadda ba zai iya cewa "Ban sani ba"; babban tushen hallucination.
- Tsallake wuraren juyawa. Ba jagorantar korafe-korafe da nasiha ga mutane ba.
- Samar da bayanai ba tare da tantancewa ba. Bayyana bayanan asusu mai mahimmanci ga wani zama mara inganci.
- Yin aiki da izini tsari. Barin ma'amaloli kamar canja wuri da iyakance canje-canje ga chatbot kadai.
- Rashin kiyaye tushen ilimin har zuwa yau. Samar da amsoshi da ba daidai ba tare da tsoffin ƙima/bayanin yaƙin neman zaɓe.
Hankali: Bayanin da ba daidai ba da chatbot ya bayar na iya zama doka a banki. "Tsarin ya ce haka" ba tsaro ba ne; Don haka, chatbot ya kamata kawai ya samar da ingantaccen, na zamani da bayanan da aka samo, sannan ya mika sauran ga dan Adam.
a takaice
Chatbot da mataimakan amsa suna haɓaka buƙatun yau da kullun, daidaitattun, da tabbataccen buƙatun; Ƙorafi, shawarwari masu mahimmanci, ingantaccen aiki da rashin tabbas ana wakilta ga ɗan adam. Manyan hatsarori guda uku—bayanai na ɓarna, ɓoyayyiyar sirri, da ma'amala mara izini-ana gudanar da su ta hanyar ingantaccen tushe na ilimi, ingantaccen tabbaci, da tabbatar da ɗan adam, bi da bi. Mafi mahimmancin fasalin chatbot shine ya san iyakarsa kuma yana iya cewa "Ina haɗa ku da hukuma" a kan lokaci. A cikin jumla ɗaya: AI yana hanzarta magana; Mutumin da aka ba da izini yana kammala yanke shawara da ma'amala.
Aikin aikace-aikace
Rubuta buƙatun abokin ciniki guda biyar na yau da kullun (misali binciken ma'auni, tambayar haɓakawa, ƙararraki, buƙatar canja wuri, buƙatar shawarar bashi). Ga kowane, ƙayyade ko "chatbot yayi" ko "hannaye ga mutum" kuma me yasa. Sannan samar da amsa ta FAQ tare da samfuri 1 da taƙaitaccen bayanin mika korafi tare da samfuri 2. Gwada halin "juyar da kai maimakon gyarawa" ta hanyar yin tambayar da ba ta cikin tushen ilimin chatbot.
jerin abubuwan dubawa
- [ ] Na rarraba buƙatun daidai a matsayin ƙananan haɗari / canja wurin ɗan adam.
- [ ] Na haɗa chatbot kawai zuwa ingantaccen tushe na ilimi na zamani.
- [ ] Na toshe raba mahimman bayanai ba tare da tantancewa ba.
- [ ] Na ba da korafe-korafe, shawarwari da izini ga mutane.
- [ ] Na sanya ƙarin tabbaci da amincewar ɗan adam akan ma'amaloli masu haɗari.
- [ ] Na yi la'akari da cewa alhakin amsoshin yana hannun banki.