Horo da Ci gaba (L&D) Samar da Kayayyaki

Riba:

• Ƙarfin samar da abun ciki na horo da aka yi niyya don koyo da zayyana ƙididdiga don takamaiman ƙwarewa
• Ikon shirya al'amuran, wasan kwaikwayo, tambayoyi da motsa jiki tare da AI
• Ikon daidaita kayan horo zuwa matakai daban-daban, manufofin koyo da hanyoyin aunawa

Haɓaka ma'aikata ɗaya ne daga cikin mafi kyawun ayyuka na HR amma ayyuka masu ƙarfi. L&D (Learning & Development) shine sunan gama gari ga duk ayyukan da ke da nufin haɓaka ilimi da ƙwarewar ma'aikata ta hanyar da aka tsara. Yana iya ɗaukar kwanaki don shirya kayan horo mai kyau: saitin abun ciki, misalan gaskiya, motsa jiki, kayan aikin aunawa ... Hankali na wucin gadi (AI) yana haɓaka yawancin wannan tsari. Kuna iya skeletonize jigon horo na rabin yini a cikin mintuna; zai iya samar da yanayi, wasan kwaikwayo da tambayoyi. A cikin wannan rukunin, za mu koyi amfani da AI kamar mataimakin ƙira na koyarwa.

Sharuɗɗan kaɗan: Manufar koyo shine halayen da ake aunawa wanda ɗan takara zai iya yi idan an kammala horon; An rubuta manufa mai kyau tare da siffan "may". Ƙirar koyarwa ita ce fasahar gina abun ciki ta hanyar da za ta sauƙaƙe koyo. Microlearning wata hanya ce ta gabatar da batun ta hanyar rarraba shi cikin ƙananan mintuna 3-7. Taxonomy na Bloom wani tsari ne wanda ke ba da fifikon manufofin koyo daga "tunawa" zuwa "ƙirƙira"; Yana taimaka maka rubuta burin tare da madaidaicin fi'ili (tuna, bayyana, nema, nazari, kimantawa, samarwa).

Abubuwan Shiga Uku zuwa Tsarin Koyarwa

Sirrin kayan horarwa mai inganci shine don ba AI abubuwa uku a sarari: masu sauraro masu niyya (wanda, a wane matakin), burin koyo (abin da za su iya yi a ƙarshe), da tsawon lokaci / tsari (minti nawa, fuska da fuska / kan layi / kai tsaye). Idan waɗannan ba su da tabbas, abun ciki zai zama ko dai mai sauƙi ko kuma hadaddun, tsayi da yawa ko na zahiri.

Mataki-mataki tsari:

1. Bayyana manufar. Ba "bayani da sadarwar abokin ciniki" ba amma "nasan iya rubuta amsa koke mai tausayi".
2. Ƙayyade masu sauraro da matakin. Gabatarwa / matsakaici / ci gaba; matakin ilimin farko.
3. Ba da tsawon lokaci da tsari. Minti 90 fuska da fuska ko minti 15 microlearning?
4. A sa an samar da kwarangwal. Lakabin tsarin, rarraba lokaci, manyan maki.
5. Ƙara aikace-aikace da aunawa. Yanayi, motsa jiki, tambayoyi.
6. Tabbatar. Tabbatar da duk wani da'awar da ta ƙunshi manufofi, dokoki, da ƙididdiga tare da ƙwararren.

Your role: a corporate instructional designer.Task: Prepare the module outline for the following training.Topic: Writing an effective customer complaint responseTarget audience: Customer service team, entry-intermediate levelLearning objective: The participant should be able to write a professional and empathetic complaint response by the end.Duration: 90 minutes, face to face.Output:- Module titles and time allocation (total 90 minutes)- Mahimman bayanai 2-3 a cikin kowane nau'i- motsa jiki 1- motsa jiki 1- 3 tambayoyin ƙarfafawa guda ɗaya (maɓallin amsa + taƙaitaccen bayani)

Tukwici: Rubuta makasudin koyo a cikin sigar "a ƙarshen horon, ɗan takara zai iya". Wannan yana mayar da hankali ga duka AI da ku akan fitowar ta zahiri. "Fahimtar sarrafa lokaci" ba za a iya auna; Ana iya auna "Ayyukan yau da kullun tare da matrix fifiko".

Yanayi, Wasa-Wasa da Ƙirƙirar Kwarewa

Zuciyar karatun manya shine aiki; Ba wanda ke samun ƙwarewa ta wurin saurare kawai. AI yana da ƙarfi wajen haifar da yanayi na gaskiya:

Rubuta yanayin wasan kwaikwayo guda 3 don horon da ke sama. Kowane labari ya haɗa da: - Halin ƙarar abokin ciniki na gaskiya (taƙaitaccen bayanin) - Matsayin da ɗan takara zai nuna da kuma halayen abokin ciniki- 3 dabi'un da za a iya tantancewa Matsayin wahala: sauƙi / matsakaici / mai wuya (misali natsuwa / fushi / mai hakki amma abokin ciniki mai ƙarfi). Ka kiyaye al'amuran cikin al'ada tsakani da mutuntawa; Yin amfani da ainihin mutum / sunan alama.

AI kuma yana da sauri lokacin samar da tambayoyi, amma tabbatar da cewa tambayoyin sun bambanta kuma suna da amsa guda ɗaya daidai:

Rubuta tambayoyin zabi guda 5 don wannan horon. Dokoki: Zaɓuɓɓuka 4 a kowace tambaya, daidai 1 daidai; Zaɓuɓɓukan da ba daidai ba "masu hankali ne amma kuskure" (ba shakka ba abin dariya ba ne). Ƙara amsar daidai da dalilin jumla ɗaya a ƙasa kowace tambaya. Bari tambayoyin su auna makasudin koyo kuma su nemi aiki, ba haddace ba.

Mini Cases guda uku

Case 1 - Awanni maimakon makonni. Shirya sabon horon tsaro na sito a wani kamfanin dabaru ya kasance aikin tsawon makonni 3. Tare da AI, ƙwararren ilimi ya kirkiro tsarin, al'amuran da tambayoyin a cikin kwanaki 2; Ya keɓe sauran lokacin zuwa samfuran filin gaske da sarrafa ƙwararru. An taƙaita lokacin shiri da kusan 60% kuma ingancin abun ciki ya ƙaru.

Case 2 - Daidaita matakin. Wani kamfani na software yana so ya ba da horo iri ɗaya na "sanarwar tsaro na bayanai" ga ma'aikatan ofis ɗin da ba na fasaha ba da masu haɓakawa. AI ya daidaita daftarin guda zuwa nau'i biyu: misalan yau da kullun da ka'idojin ƙasa don ofis; Ƙididdigar ƙididdiga da ƙirar ƙira don masu haɓakawa. Maimakon rubuta horo daban-daban guda biyu, tushe guda ɗaya ya ba masu sauraro biyu aiki.

Case 3 - Rarraba zuwa microlearning. Babu wanda ya kammala horon daidaitawa na mintuna 45; Yawan kammalawa ya kasance 38%. HR yana da AI ya raba abun ciki zuwa micro modules na mintuna 5-7, yana ƙara ƙaramin tambaya 2 a ƙarshen kowane. Adadin kammalawa ya ƙaru daga 38% zuwa 81% a cikin kwata ɗaya.

Rauni Mai Sauƙi / Ƙarfi Mai ƙarfi

Mai rauni mai sauri: Shirya horon sadarwar abokin ciniki.

Sakamako: Ba a san wanene ba, na menene, da mintuna nawa; Rubutun gamayya kuma mara amfani.

Ƙarfi mai ƙarfi: [batun + masu sauraro da matakin + "mai yiwuwa" maƙasudin ma'auni + tsawon lokaci da tsari + tsarin fitarwa da ake so (module / motsa jiki / tambayoyi) + "yanayin wahala a hankali" koyarwa]

Sakamako: jigon horon da ya dace da matakin, mai manufa, ya haɗa da aiki da aunawa, kuma ana iya amfani da shi a cikin aji.

Gudunmawar AI da Matsayin Mutane

Nau'in kayan abu

AI gudunmawa

matsayin mutum

Module kwarangwal

Gina sauri + rarraba lokaci

Daidaitawa ga kamfani / aiki, fifiko

Al'amura

Halittar yanayi na gaskiya

Tabbatar da dacewa da al'adu duba

tambaya

Maɓallin tambaya + amsa

Tabbatar da daidaito, daidaitawar wahala

nazarin shari'a

daftarin harka

Sauya da shari'ar kamfani na ainihi

Abun fasaha / na doka

daftarin farko

Izinin ƙwararru (wajibi)

Daidaita wannan jita-jita koyawa zuwa nau'i biyu:1) Don masu farawa: mahimman ra'ayoyi, mataki-mataki, misalai da yawa2) Ga masu gogayya: abubuwan ci gaba, lokuta na musamman, dabara, kiyaye manufar koyo iri ɗaya, zurfin da misali matakin canza.

Hankali: Idan horon da AI ya samar ya haɗa da batun fasaha ko shari'a (aminci na sana'a, KVKK, dokoki, ka'idojin kuɗi), ƙwararren ƙwararren ya sake nazarin abun ciki. Samfurin na iya samar da bayanin da ya bayyana daidai amma tsohon ko kuskure. Lokacin da ilimi ya bazu a ma'auni, kuskure kuma yana yaduwa a ma'auni; Koyar da ɗaruruwan mutane ba daidai ba yana da tsada fiye da koyar da mutum ɗaya kawai.

Kuskuren gama gari

• Barin burin ba a bayyana ba. Rubuta makasudin ɗabi'a mai aunawa, ba "sa ma'ana ba".
• Bayani kawai, babu aikace-aikace. Manya suna koyi da yin, ba ta hanyar saurare ba; Ƙara labari da motsa jiki.
• Tsallake matakin. Idan ba ku ba masu sauraro bayanan farko ba, abun cikin zai zama ko dai ya zama mai ban sha'awa ko kuma mara fahimta.
• Rage tambayoyin zuwa tambayar haddar. Tambayoyin da ke haifar da aikace-aikace da yanke shawara suna auna koyo.
• Ketare amincewar ƙwararru. Buga abun ciki na fasaha/na doka ba tare da tabbatarwa yana haifar da kurakurai masu haɗari ba.
• Amfani da fayil guda har abada. Tsarin da kayan aiki suna canzawa; A sabunta abun cikin lokaci-lokaci.

A takaice

• Don horarwa mai inganci, ba AI abubuwa uku a sarari: masu sauraro/matakin da aka yi niyya, maƙasudin koyo a cikin tsarin “maiyuwa”, tsawon lokaci/tsara.
• Kuna iya samar da kwarangwal, labari, wasan kwaikwayo da tambayoyi tare da faɗakarwa guda ɗaya; Kwarewa yana da mahimmanci don koyo na manya.
• Daidaita abun ciki iri ɗaya zuwa matakai daban-daban a cikin daƙiƙa; manufa ta kasance akai-akai, zurfin canje-canje.
• Rarraba dogon zaman horo cikin microlearning yana ƙara ƙimar kammalawa sosai.
• Tabbatar cewa an tabbatar da abun ciki na fasaha / doka ta hanyar ƙwararrun batun; Kuskuren yadawa a ma'auni kuma yana haifar da lalacewa a ma'auni.

Aikin aikace-aikace

Zaɓi fasahar da ƙungiyar ku ke buƙata da gaske (misali "Gudanar da ingantaccen taro"). Kuna ba da AI: (1) kwarangwal na ƙirar inda kuke ba wa masu sauraro manufa, matakin, maƙasudin ilmantarwa, da tsawon lokaci; (2) Yanayin wasan kwaikwayo guda 3 na wahalar ci gaba; (3) Samar da tambayoyin tambayoyi 5. Sa'an nan a daidaita abun ciki zuwa matakai biyu (sababbin / gwaninta) kuma yi alama kuma tabbatar da duk da'awar manufofin/ adadi. Yi ɗan takara na gaske ya gwada abin da aka fitar kuma ya sami amsa.

jerin abubuwan dubawa

• [ ] Shin an bayyana masu sauraro da matakin da aka yi niyya a fili?
• [ ] Za a iya auna burin koyo da jumlar "...-may"?
• [ ] An ba da tsawon lokaci da tsari, shin abun ciki ya dace da tsawon lokacin?
• [ ] Akwai aikace-aikace (scenario/motsa jiki) banda bayanin?
• [ ] Aikace-aikacen tambayoyin tambayoyi / yanke shawara, ba haddace ba?
• [ ] An daidaita abun ciki zuwa matakin idan ya cancanta?
• [ ] Shin kwararre ne ya tabbatar da da'awar fasaha/ shari'a?