🏖️Artificial Intelligence in Tourism and Hospitality

Commerce & Services · 11 units · free, no membership

1 Introduction to Artificial Intelligence in Tourism and Hospitality: Roles, Boundaries, Authentication and Privacy

2 Reservation and Channel Management: Occupancy, No-show and Overbooking

3 Revenue Management and Dynamic Pricing

4 Multilingual Guest Service: Chatbots, Translation and Response Drafts

5 Personalized Recommendations and Guest Experience: Upsell and Cross-sell

6 Tour, Content and Marketing Production: Statements, Social Media, Brand Voice

7 Guest Reviews and Reputation Management: Sentiment Analysis and Response

8 Front Office, Housekeeping and Operations: Demand Forecasting and Scheduling

9 Artificial Intelligence in Food & Beverage, Event and Facility Operations

10 Data Privacy, Cultural Sensitivity, Copyright and Brand Security

11 End-to-End Integration: Hotel and Agency Case Study and Roadmap

All trainings Start from unit 1