Unit 9 / 12

Presentation, Narrative and Customer Communication: Getting Design Accepted

Gains:

  • Ability to translate a single design essence in different languages to different audiences such as investors, municipalities, jury and neighborhood residents
  • Ability to strengthen communication by using artificial intelligence to produce presentation frameworks, difficult question rehearsals and simple public texts.
  • Understanding that the essence of communication is honesty, avoiding exaggerations, empty promises and made-up figures, and connecting every claim to the reality of the project.

The best design in the world cannot be implemented if it cannot be explained. The landscape architect spends a surprising amount of his time not in drawing, but in convincing: the investor, the municipality, the jury, the neighborhood. Presentation is the transfer of design decisions to the target audience in a clear, convincing and honest way. Narrative (storytelling) is turning a design from a pile of dry drawings into a story that answers the question "why is it like this, what does it bring?" In this unit, you will learn how to use AI in presentation text, narrative construction, language adaptation according to the audience and question and answer preparation; but we will see why communication without exaggeration, without distorting the facts, is essential.

Same design, different narrative depending on the audience

The most common mistake is to explain the same project to different audiences in the same language. It is necessary to know the audience:

  • Investor/municipality: Cost, return, maintenance burden, risk, reputation. Quantitative and strategic language.
  • Jury/profession: Concept strength, originality, technical solution, ecological approach. Jargon.
  • Resident/user: Daily benefit, security, shade, play, access. Simple and concrete language.
  • Approval authority: Regulatory compliance, standards, safety. Precise and documented language.

AI is extremely powerful at taking a single design essence and translating it separately into these four languages. This way, you can tell each audience what they care about, in a language they can understand.

Hint: Tell the AI ​​"explain this design to three different audiences (investors, neighborhood residents, jury) separately." Three different frames of the same substance are much more effective than one general text.

The skeleton of a good presentation

An effective landscape presentation generally follows this flow: (1) context and problem — why are we here; (2) idea/concept — main solution; (3) experience — what life will be like in the place; (4) evidence — analysis, sustainability, numbers; (5) implementation and maintenance — how it will become a reality; (6) call — what decision are we waiting for. AI helps build this framework, write transitions, and strengthen weak sections.

three mini cases

Case 1 — Public support. In a coastal project, the neighborhood was worried that "they would cut down our trees". AI transformed the design into a plain-language informational text with the narrative of “protected trees + added shade + children's space.” At the meeting, anxiety decreased and participation increased; Every claim in the text has been verified by the architect.

Case 2 — Investor language. A designer could not explain the project he explained so well to the jury to the investor. AI has translated the same essence into a strategic framework that is “low maintenance cost, low water consumption, increasing the value of the area.” The investor saw the "logic of the business" for the first time and approved.

Case 3 — Question preparation. Before a competition presentation, the team asked the AI ​​“what tough questions would the jury ask this project?” He made 15 questions come up. They prepared for these questions in rehearsal; Most of the questions in the presentation were on the list and the team answered them preparedly.

Four copyable templates

1) Narrative according to the audience:

Your role: landscape presentation consultant. Design essence: [1 paragraph].Tell this to three separate audiences: (a) investor - cost, maintenance, value language; (b) neighborhood - everyday utility, security, plain language;(c) jury - concept, technique, ecology language. Let each one be short and honest; Don't exaggerate and make promises that won't come true.

2) Presentation skeleton:

Establish a 6-step presentation framework for this project: context/problem, concept, space experience, evidence (analysis+sustainability), implementation/maintenance, call. For each step, outline the main message and 2-3 sentences to say.

3) Difficult question rehearsal:

What tough questions could a jury/decision maker ask this project? Generate 12 tough questions around the topics of cost, maintenance, safety, ecology, legislation, and originality and include an honest, defensible draft answer for each.

4) Plain language folk text:

Turn this technical project into a simple 1-page informational text for the residents: what will be done, what will benefit them, how their concerns (trees, noise, access) have been addressed. Don't make promises, just tell them honestly; Explain technical terms.

Weak prompt / Strong prompt

Weak prompt:

Write a presentation text introducing this project.

Mass, tone and substance are unclear; The output will be generic and ineffective, unclear to whom it is addressed.

Powerful prompt:

Your role: presentation consultant. Audience: district municipal council. Design essence: a streamside park that reduces the risk of floods, is low maintenance, and brings daily use to the neighborhood. Tone: strategic, honest, numbers-oriented but simple. Write a 4-minute speech: problem, solution, gain (maintenance/water/usage), decision call.Exaggeration; Don't make up unproven numbers, instead say "it will become clear with project data".

Audience, substance, tone, duration, and the constraint of “number-making” keep the output targeted and honest.

Audience-language table

mass

cares about

appropriate language

Contribution of AI

investor

cost, value

Strategic, numerical

Frame flip

municipality

Public interest, risk

Definite, reasoned

making an argument

jury

concept, technique

professional

Narrative reinforcement

neighborhood

daily benefit

simple, concrete

Simplification

approval authority

legislation, security

certified

checklist

Common mistakes

  • Explaining it to everyone in the same language. Investors and residents want to hear different things.
  • Exaggeration and empty promises. Broken promises destroy trust; Check AI texts in this respect.
  • Making up numbers. Instead of giving unproven savings/rates, say "it will become clear with project data."
  • Skipping question rehearsal. Generating and preparing difficult questions in advance changes the fate of the presentation.
  • Getting buried in technical language. In public communication, jargon increases distance, not trust.

In summary

Presentation and communication are the critical stages that determine the implementation of the design. AI is a powerful partner in translating a single design essence into different languages ​​for different audiences, creating presentation frameworks, rehearsing difficult questions and producing simple public text. But the essence of communication is honesty: avoid exaggeration, empty promises and made-up numbers; Tie each claim to project reality. Get to know the audience, tell them what they care about in their own language.

Application task

Write the essence of a project in one paragraph. Produce three separate texts for three different audiences with the "narrative by audience" template. Then prepare 12 questions and answers with the "Difficult question rehearsal" template; Mark the three most challenging questions and develop truly defensible answers.

checklist

  • [ ] I explained the design to every audience in a language that they cared about.
  • [ ] I checked the texts for exaggeration and empty promises.
  • [ ] Instead of an unproven figure, I said "it will become clear with project data".
  • [ ] I generated difficult questions in advance and rehearsed the answers.
  • [ ] I have simplified technical terms in the public text.